REQUEST REFUND FOR THE ORDER THAT WAS NEVER CAPTURED

My name is Sarah Modipane. I placed an order for the Presles beddings with a Presles consultant by the name of Dorothy Mabasa from Doornpoort in Pretoria on the 08/03/2019. I paid for my order on the same day through internet banking from Standard bank and emailed to her. I used the order number as my beneficiary reference ( DQ8972) when processing the payment. The consultant called me and ask that I must give her original proof of payment. I told her that proof of payment emailed to her was original from the bank . She also claimed that I used the wrong reference number. I tried to explained to her that I used the order number that she gave me when processing the order. I am now un able to communicate with her for a follow up on my order. I called Presles call Centre to check the status my order and they are unable to locate my order through the order number or through my ID number. This is really a bad service and I requested Standard bank to recall my payment as I cannot get my order and unable to communicate with the consultant. Please assist me in getting my money back.