PRESLES HORRIBLE SERVICE, NON-DELIVERY RUINING CREDIT RECORD!!!

Bought bedding sets on special through a consultant a couple of months ago. Was phoned by an administrator to enquire when and how will I make a payment which I enquired when will I receive delivery and invoice, was told soon. I emphasized that delivery should no longer be at work due to working remotely at the house and gave my house address and requested to be contacted upon delivery to open the gate. A couple of months I receive a statement that delivery had been done on 21 September 2020, which I havent received till today. I tried phoning the landline *** that doesnt go through. Wrote countless times to customer service and info desk with no luck. I wrote to Presles WhatsApp with only automatic response to say the system is offline. I contacted the consultant also with no luck. The problem is that it reflects as I havent paid on ITC and discrediting me record as the OVERDUE R1288.06. Presles account number is GX5814. I was given account number Ref Nr:*** for paying at FNB or Post Office.