POOR SERVICE DELIVERY OF PRES LES

IM SO DISSAPPOINTED TO THE POOR SERVICE DELIVERY OF PRES LES. I ORDER THE BEDDING IN OCTOBER. ON THE 28TH I RECEIVED THE SMS CONFIRMING THAT I WILL RECEIVE MY ORDER WITHIN 5 DAYS UNTIL TO DAY I HAVE NOT RECEIVE MY ORDER YET MY SALARY WAS DEBITED, HOW CAN YOU PAY FOR SOMETHING YOU DONT HAVE, WHY PRES LES IS QUICK TO DEDUCT MY SALARY WHEN THEY ARE FAILING TO DELIVER ON TIME.