NO DELIVERY ORDER PAID CASH

I HAVE PLACED MY ORDER CJ0964 IN MAY 2015, TO DATE I HAVE NOT RECEIVED THE ORDER, I HAVE CALLED THE COMPANY TO CANCEL THE ORDER AND REFUND MY MONEY BACK, THIS IS STILL A PROBLEM, I DO NOT KNOW WHAT TO DO BECAUSE I HAVE PAID MY MONEY UPFRONT BEFORE RECEIVING THE GOODS, WHAT A HORRIBLE CUSTOMER SERVICE FROM A COMPANY OF THIS MAGNITUDE WITH THIS REPUTATION GOING DOWN THE DRAIN, I WILL NEVER EVER PLACE ORDER WITH THIS COMPANY ANY MORE, NO ONE CARES ABOUT THE CUSTOMERS.