Incompetency

The most rudest people I've have ever encountered in my entire life and they're seemingly aware of it and just don't Care. My story is very similar to the ones I've read so far. I ordered a bedding set in June 2020 and payed half of the money and was still yet waiting for a collection sms that will indicate when I could pay the balance and collect my items, haven't received it to date. I've been calling them several times, all my experiences being horrid. They hang up on you, transfer you to a ghost number, when I eventually get to speak to someone that'll assist me and tell them my problem, they then transfer me to another ghost number. All I want is my money back, they can keep their products I could never enjoy them after this.