Feel cheated by sales lady / rep

I ordered pot set from 1 of your consultants / sales people around August 2021 I was meant to pay 50% which i did. When the pots arrived i couldn't get time to pay & collect. In 2022 i was told by sales lady they were returned to Presles. Then i requested a refund from them. This was beginning of 2022. Up until today i haven't receive my refund. When i asked first she told me she couldn't get reference number. Then i asked again it was sent but the package was lost. Later i was told i was going to be charged of which i understand. Now its 2023 im still getting stories, the last one 1 got which was Monday 13 March was i will get R1500 back because Presles will deduct money for courier and penalty. Yes i understand but penalty of R1700 because i paid R3200 as 50% deposit for these pots. What frustrates me the most is that i don't get proper communication. I have to ask about update all the time. Kindly advise