You take long to res...

Good day Phyllis,

Thank you for reaching out to us and we sincerely apologise for the frustration you experienced regarding the delivery of your tokens.

We would like to assure you that upon reviewing your transaction, we can confirm that your tokens were successfully processed and delivered within our guaranteed 15-minute timeframe as stated on our website.

We understand that waiting for your tokens can feel stressful, especially when you need them urgently, and we completely empathise with how you felt during that time. However, please be assured that our system processed your transaction as quickly as possible and within the timeframe we commit to for all our clients.

Should you ever feel that your tokens are taking longer than expected in the future, please do not hesitate to reach out to us via WhatsApp or email and our team will gladly assist you immediately.

We truly value your continued support and hope that your future experiences with us will be nothing short of excellent.

Warm regards,
Nigel
Customer Experience Team
Prepaid24