RH
Richard H
1 reviews | Active since Sept 2015
18 Jan 2016, 12:20
You pay but you don't receive
You pay R 900 for 511,7 electrical units. In November, they only gave me 471.2 units. I have queried this on 29 December, 6 January and again on 13 January but they do not even respond to any e-mail and I have received no call to this effect either. There was no price increase as I received the normal tokens in December again. If they ***** all their customers with 40 units per month, this would constitute major *****.
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Prepaid24's replyOfficial
19 Jan 2016, 13:53Hello ashbrentroubled,
Good day Richard,
Thank you first and foremost for being a valued client of Prepaid24 since December 2012.
Thank you also for taking my call and discussing your support frustrations and the 'at the time' unexplainable difference in your number of units received.
Accept my apologies for the support, unfortunately you rep**** to an unmanned email address, and as per your request we will highlight that the email address is unmanned more clearly to avoid other clients experiencing the same frustrations as you. Please use our website for any support queries, we manned those every single day and all conversations are traceable.
On the number of units received, there was a charge deducted by the municipality in your November purchase. The value of the deduction is R70 and was the direct result of receiving approx 40 less units. The municipality levies these charges and Prepaid24 has no influence or control over them. As you agreed in our conversation, please contact your municipality to clarify what this was for.
It is disconcerting if a loyal client of ours has such a bad experience but I trust we have answered and rectified all now.
Thank you,
Prepaid24 Management
Good day Richard,
Thank you first and foremost for being a valued client of Prepaid24 since December 2012.
Thank you also for taking my call and discussing your support frustrations and the 'at the time' unexplainable difference in your number of units received.
Accept my apologies for the support, unfortunately you rep**** to an unmanned email address, and as per your request we will highlight that the email address is unmanned more clearly to avoid other clients experiencing the same frustrations as you. Please use our website for any support queries, we manned those every single day and all conversations are traceable.
On the number of units received, there was a charge deducted by the municipality in your November purchase. The value of the deduction is R70 and was the direct result of receiving approx 40 less units. The municipality levies these charges and Prepaid24 has no influence or control over them. As you agreed in our conversation, please contact your municipality to clarify what this was for.
It is disconcerting if a loyal client of ours has such a bad experience but I trust we have answered and rectified all now.
Thank you,
Prepaid24 Management
Prepaid24's reply19 Jan 2016, 13:53
Official
Hello ashbrentroubled,
Good day Richard,
Thank you first and foremost for being a valued client of Prepaid24 since December 2012.
Thank you also for taking my call and discussing your support frustrations and the 'at the time' unexplainable difference in your number of units received.
Accept my apologies for the support, unfortunately you rep**** to an unmanned email address, and as per your request we will highlight that the email address is unmanned more clearly to avoid other clients experiencing the same frustrations as you. Please use our website for any support queries, we manned those every single day and all conversations are traceable.
On the number of units received, there was a charge deducted by the municipality in your November purchase. The value of the deduction is R70 and was the direct result of receiving approx 40 less units. The municipality levies these charges and Prepaid24 has no influence or control over them. As you agreed in our conversation, please contact your municipality to clarify what this was for.
It is disconcerting if a loyal client of ours has such a bad experience but I trust we have answered and rectified all now.
Thank you,
Prepaid24 Management
Good day Richard,
Thank you first and foremost for being a valued client of Prepaid24 since December 2012.
Thank you also for taking my call and discussing your support frustrations and the 'at the time' unexplainable difference in your number of units received.
Accept my apologies for the support, unfortunately you rep**** to an unmanned email address, and as per your request we will highlight that the email address is unmanned more clearly to avoid other clients experiencing the same frustrations as you. Please use our website for any support queries, we manned those every single day and all conversations are traceable.
On the number of units received, there was a charge deducted by the municipality in your November purchase. The value of the deduction is R70 and was the direct result of receiving approx 40 less units. The municipality levies these charges and Prepaid24 has no influence or control over them. As you agreed in our conversation, please contact your municipality to clarify what this was for.
It is disconcerting if a loyal client of ours has such a bad experience but I trust we have answered and rectified all now.
Thank you,
Prepaid24 Management