EK
Eddie K
1 reviews | Active since Apr 2015
05 Apr 2015, 05:19
You are pathetic
I purchased prepaid electricity more than 4 hours ago and still did not receive my voucher. What is the use of advertising yourself as a \24 hour"service if you do not even supply your service in these early morning hours. You also state that you have a \""24 hour\"" online chat help but I've been sending requests on this so called 24 hour service from 04:30 up until now 5:15 and get no help whatsoever. This is pathetic and I'm currently still in the dark at home. Thanks a lot prepaid 24"""
Helpful (0)
Replies (1)0
Replies (1)
Prepaid24's replyOfficial
02 May 2023, 21:58Hello EddieMc,
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge 24/7.
The reason for the delay was the funds did not reflect into our Nedbank account when you made the payment and our system will automatically process your transaction should the funds reflects.
We see that you have contacted us on our \live support\". You have the option to leave a message or hold for a operator to assist you. When you leave a message your enquiry will not be answered at the same time and there will be a delay. Your enquiry was answered this morning.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge 24/7.
The reason for the delay was the funds did not reflect into our Nedbank account when you made the payment and our system will automatically process your transaction should the funds reflects.
We see that you have contacted us on our \live support\". You have the option to leave a message or hold for a operator to assist you. When you leave a message your enquiry will not be answered at the same time and there will be a delay. Your enquiry was answered this morning.
Prepaid24's reply02 May 2023, 21:58
Official
Hello EddieMc,
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge 24/7.
The reason for the delay was the funds did not reflect into our Nedbank account when you made the payment and our system will automatically process your transaction should the funds reflects.
We see that you have contacted us on our \live support\". You have the option to leave a message or hold for a operator to assist you. When you leave a message your enquiry will not be answered at the same time and there will be a delay. Your enquiry was answered this morning.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge 24/7.
The reason for the delay was the funds did not reflect into our Nedbank account when you made the payment and our system will automatically process your transaction should the funds reflects.
We see that you have contacted us on our \live support\". You have the option to leave a message or hold for a operator to assist you. When you leave a message your enquiry will not be answered at the same time and there will be a delay. Your enquiry was answered this morning.