CG
Cindy G
1 reviews | Active since Feb 2021
02 Feb 2021, 11:48
XBOX Live Gold Voucher
Bought a XBOX Gold Live Voucher, code unredeemable. Requested a refund they suggested I speak to Microsoft themselves. Microsoft send I can get a refund but Prepaid24 must request it. All they can say is no can do I must request a new code. Service non exsisting when it comes to buying gaming vouchers online. Would not recommend using this site to purchase any gaming vouchers.
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Replies (2)CG
Cindy G's updateReviewer Update
04 Feb 2021, 11:56Problem resolved by Microsoft themselves. Danel from Prepaid 24 thank you for trying.
CG
Cindy G's update04 Feb 2021, 11:56
Reviewer Update
Problem resolved by Microsoft themselves. Danel from Prepaid 24 thank you for trying.
Prepaid24's replyOfficial
05 Feb 2021, 08:08Good day Cindy
Thank you for taking my call earlier and sending your communication with Microsoft.
As discussed, we receive the voucher codes from Microsoft and only they can issue new voucher codes.
I will, however, contact Microsoft to investigate your query further and ultimately resolve your query.
We do apologize for the inconvenience and will revert back soonest.
Kind Regards
Danél
Prepaid24 Management
Thank you for taking my call earlier and sending your communication with Microsoft.
As discussed, we receive the voucher codes from Microsoft and only they can issue new voucher codes.
I will, however, contact Microsoft to investigate your query further and ultimately resolve your query.
We do apologize for the inconvenience and will revert back soonest.
Kind Regards
Danél
Prepaid24 Management
Prepaid24's reply05 Feb 2021, 08:08
Official
Good day Cindy
Thank you for taking my call earlier and sending your communication with Microsoft.
As discussed, we receive the voucher codes from Microsoft and only they can issue new voucher codes.
I will, however, contact Microsoft to investigate your query further and ultimately resolve your query.
We do apologize for the inconvenience and will revert back soonest.
Kind Regards
Danél
Prepaid24 Management
Thank you for taking my call earlier and sending your communication with Microsoft.
As discussed, we receive the voucher codes from Microsoft and only they can issue new voucher codes.
I will, however, contact Microsoft to investigate your query further and ultimately resolve your query.
We do apologize for the inconvenience and will revert back soonest.
Kind Regards
Danél
Prepaid24 Management