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Duan E
1 reviews | Active since Mar 2016
04 Mar 2016, 19:50
Worst service and attitude
As per last couple of times, didn't receive my voucher for prepaid electricity bought from Prepaid24. Log onto Support as usual, and where I normally receive excellent support, this agent had a stinking attitude from the start with every excuse possible. First my reference no, then 30min clearing time from bank.<br> Explained all this is the first time I heard whilst I dealt with several agents of Prepaid24. In past had no excuse, good service.<br> In future will buy from vendor at shops rather
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Replies (2)
Prepaid24's replyOfficial
04 Mar 2016, 20:50Hello Duan_E,
Thank you for taking my call and voicing your frustration with our Live Support consultant.
Your transaction was in fact delayed due to it taking up to 30 minutes for the transaction to show in our Capitec account. That is why we warn our clients on our website as well.
You also used your meter number as your reference and the correct reference to use is E and your cell number. The E stands for Electricity and our system picks up that your payment belongs to you, with your cell number. If you pay with your meter number, our system does not put it through automatically and then the technical staff need to manually process your transaction. That is why you usually have to wait a bit for it to process.
I read through your conversation with Melissa, and she tried to be helpful at all times and it is part of her duties to inform you if of anything that could go wrong with your transaction in order to avoid in delays in future. I apologize if you saw that in a bad light.
I see that your transaction was successfully processed not long after your conversation with Melissa.
We apologize for any inconvenience caused.
Enjoy your day further
Kind regards,
Ondeane
Prepaid24 Management
Thank you for taking my call and voicing your frustration with our Live Support consultant.
Your transaction was in fact delayed due to it taking up to 30 minutes for the transaction to show in our Capitec account. That is why we warn our clients on our website as well.
You also used your meter number as your reference and the correct reference to use is E and your cell number. The E stands for Electricity and our system picks up that your payment belongs to you, with your cell number. If you pay with your meter number, our system does not put it through automatically and then the technical staff need to manually process your transaction. That is why you usually have to wait a bit for it to process.
I read through your conversation with Melissa, and she tried to be helpful at all times and it is part of her duties to inform you if of anything that could go wrong with your transaction in order to avoid in delays in future. I apologize if you saw that in a bad light.
I see that your transaction was successfully processed not long after your conversation with Melissa.
We apologize for any inconvenience caused.
Enjoy your day further
Kind regards,
Ondeane
Prepaid24 Management
Prepaid24's reply04 Mar 2016, 20:50
Official
Hello Duan_E,
Thank you for taking my call and voicing your frustration with our Live Support consultant.
Your transaction was in fact delayed due to it taking up to 30 minutes for the transaction to show in our Capitec account. That is why we warn our clients on our website as well.
You also used your meter number as your reference and the correct reference to use is E and your cell number. The E stands for Electricity and our system picks up that your payment belongs to you, with your cell number. If you pay with your meter number, our system does not put it through automatically and then the technical staff need to manually process your transaction. That is why you usually have to wait a bit for it to process.
I read through your conversation with Melissa, and she tried to be helpful at all times and it is part of her duties to inform you if of anything that could go wrong with your transaction in order to avoid in delays in future. I apologize if you saw that in a bad light.
I see that your transaction was successfully processed not long after your conversation with Melissa.
We apologize for any inconvenience caused.
Enjoy your day further
Kind regards,
Ondeane
Prepaid24 Management
Thank you for taking my call and voicing your frustration with our Live Support consultant.
Your transaction was in fact delayed due to it taking up to 30 minutes for the transaction to show in our Capitec account. That is why we warn our clients on our website as well.
You also used your meter number as your reference and the correct reference to use is E and your cell number. The E stands for Electricity and our system picks up that your payment belongs to you, with your cell number. If you pay with your meter number, our system does not put it through automatically and then the technical staff need to manually process your transaction. That is why you usually have to wait a bit for it to process.
I read through your conversation with Melissa, and she tried to be helpful at all times and it is part of her duties to inform you if of anything that could go wrong with your transaction in order to avoid in delays in future. I apologize if you saw that in a bad light.
I see that your transaction was successfully processed not long after your conversation with Melissa.
We apologize for any inconvenience caused.
Enjoy your day further
Kind regards,
Ondeane
Prepaid24 Management
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Duan E's updateReviewer Update
09 May 2016, 06:44Thanks to Corne at Prepaid 24 ... all Sorted
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Duan E's update09 May 2016, 06:44
Reviewer Update
Thanks to Corne at Prepaid 24 ... all Sorted