Worse service ever

I have bought electricity from prepaid 24 for last 3 yrs. when I bought on Saturday I used auto fill like always but I think my acct was hacked. The town was changed to Cape Town from George as well as the meter number. I did not realise that (my mistake) I paid over the R1000 and received the token number but when I wanted to put it in meter I realised it is a wrong meter number.

I tried to discuss it with Prepaid24 and asked them to please change the meter number they said ask municipality. But as it is 2 different municipalities they cannot help me and Prepaid refused to help. The money is paid into the wrong meter surely they can reverse it and help me but I keep on getting the same answer.

R1000 is a lot of money to write off and if they look at my acct they can see I have used them for 3 yrs without a problem. They should look if it is someone working there who is hacking accts!