DD
Debbie D
1 reviews | Active since Mar 2009
28 Apr 2015, 05:44
Without power because of no tokens
Hi there. I have purchased 2 tokens, one for R700 and the other for R50. The big one I purchased last week Friday but for some obscure reason Nedbank set today's date. I bought another one and still haven't received either. My power is out now and still no sight of the vouchers. I tried online support but had no luck whatsoever... Please help!
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Prepaid24's replyOfficial
29 Apr 2015, 09:04Hello angelbdf,
Thank you for taking my call and explaining your frustration with your last transaction. Thank you also for being a loyal client of Prepaid24 for the past 14 months.
As mentioned on the phone, the reason for the delay was that the funds did not reflect into our Nedbank account when you made the payment on Friday. Our system will automatically process your transaction should the funds reflect. We cannot verify why for this transaction the transaction date was only for Monday 28th of April, as your proof of payment also reflected. If the transaction date was for the Friday, the funds would have cleared and your token delivered in the customary 15 minutes.
We would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations. It is our believe, that if you had an emergency token it could have assisted you in your situation.
Having an emergency token would have helped you last night.
We apologise for this delay but can assure you we will try to exceed your expectations the next time you use our service
Kind regards
Prepaid24 Management
Thank you for taking my call and explaining your frustration with your last transaction. Thank you also for being a loyal client of Prepaid24 for the past 14 months.
As mentioned on the phone, the reason for the delay was that the funds did not reflect into our Nedbank account when you made the payment on Friday. Our system will automatically process your transaction should the funds reflect. We cannot verify why for this transaction the transaction date was only for Monday 28th of April, as your proof of payment also reflected. If the transaction date was for the Friday, the funds would have cleared and your token delivered in the customary 15 minutes.
We would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations. It is our believe, that if you had an emergency token it could have assisted you in your situation.
Having an emergency token would have helped you last night.
We apologise for this delay but can assure you we will try to exceed your expectations the next time you use our service
Kind regards
Prepaid24 Management
Prepaid24's reply29 Apr 2015, 09:04
Official
Hello angelbdf,
Thank you for taking my call and explaining your frustration with your last transaction. Thank you also for being a loyal client of Prepaid24 for the past 14 months.
As mentioned on the phone, the reason for the delay was that the funds did not reflect into our Nedbank account when you made the payment on Friday. Our system will automatically process your transaction should the funds reflect. We cannot verify why for this transaction the transaction date was only for Monday 28th of April, as your proof of payment also reflected. If the transaction date was for the Friday, the funds would have cleared and your token delivered in the customary 15 minutes.
We would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations. It is our believe, that if you had an emergency token it could have assisted you in your situation.
Having an emergency token would have helped you last night.
We apologise for this delay but can assure you we will try to exceed your expectations the next time you use our service
Kind regards
Prepaid24 Management
Thank you for taking my call and explaining your frustration with your last transaction. Thank you also for being a loyal client of Prepaid24 for the past 14 months.
As mentioned on the phone, the reason for the delay was that the funds did not reflect into our Nedbank account when you made the payment on Friday. Our system will automatically process your transaction should the funds reflect. We cannot verify why for this transaction the transaction date was only for Monday 28th of April, as your proof of payment also reflected. If the transaction date was for the Friday, the funds would have cleared and your token delivered in the customary 15 minutes.
We would like to suggest you investigate our emergency token option. Emergency Electricity Tokens have assisted many of our loyal clients to get out of sticky situations. It is our believe, that if you had an emergency token it could have assisted you in your situation.
Having an emergency token would have helped you last night.
We apologise for this delay but can assure you we will try to exceed your expectations the next time you use our service
Kind regards
Prepaid24 Management