What a Circus

What a Circus ..starting the 28th April Support does not read or answer the questions asked instead they reply with some irrelevant template.. It was made clear this is a sub-meter.. My question about another cellphone number still not answered.. Before all had to do was login to my bank make an EFT to Prepaid 24 ... Now I am expected to login to their site, my profile, wait to recieve an email with a special number login to my bank, change the beneficiary reference, make the eft AND STILL NO TOKEN.. now the meter is not registered with the main vendor with NO INDICATION OF WHEN IT WILL BE ? and I am receiving sms's from different departments WHO HAVE OBVIOUSLY HAVE NO COMMUNICATION BETWEEN THEM OR ABILITY TO CHECK THE CUSTOMERS PROFILE THEMSELVES but expect the customer to waist their time confirming all ready supp**** details.. This is now the 3rd May STILL NO TOKEN.. What should my exceeded expectation be ???