RB
Russell B
1 reviews | Active since Nov 2022
19 Aug 2025, 14:37
**** WEBSITE
Do not pay these people. They take double the amount and don’t provide a code. They stole R2080 x 2 today and say they have technical issues with payfast since 16th Aug. No warning on the website and no idea when the issues will be resolved. They cannot help me even though they have over R4k of my money and I have no electricity.
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Replies (1)
Prepaid24's replyOfficial
20 Aug 2025, 08:24Good morning Russel,
Thank you for reaching out, and I completely understand your frustration and concern regarding your payment not reflecting in your Smartfund.
Firstly, I want to sincerely assure you that Prepaid24 has not taken or ****** your funds. We are currently experiencing an issue on Payfast’s side, which is affecting a number of clients who made payments since Saturday, 16 August 2025. Although payments may appear to have been deducted from your account, they have unfortunately not yet cleared into our bank account due to a delay in Payfast's processing system.
We understand how upsetting this is — especially when it involves your hard-earned money — and we are treating this matter with the urgency it deserves. Our management and finance teams are in continuous contact with Payfast, who have acknowledged that the issue lies on their end and are working to resolve it as quickly as possible.
Please rest assured: your funds are not lost, and the moment they clear on our side, we will immediately process your Smartfund top-up and send you the relevant code.
We truly value your trust, and we’re very sorry for the stress this delay is causing. We’ll keep you updated with any developments and notify you the moment your funds reflect.
Thank you for your patience and understanding during this time.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for reaching out, and I completely understand your frustration and concern regarding your payment not reflecting in your Smartfund.
Firstly, I want to sincerely assure you that Prepaid24 has not taken or ****** your funds. We are currently experiencing an issue on Payfast’s side, which is affecting a number of clients who made payments since Saturday, 16 August 2025. Although payments may appear to have been deducted from your account, they have unfortunately not yet cleared into our bank account due to a delay in Payfast's processing system.
We understand how upsetting this is — especially when it involves your hard-earned money — and we are treating this matter with the urgency it deserves. Our management and finance teams are in continuous contact with Payfast, who have acknowledged that the issue lies on their end and are working to resolve it as quickly as possible.
Please rest assured: your funds are not lost, and the moment they clear on our side, we will immediately process your Smartfund top-up and send you the relevant code.
We truly value your trust, and we’re very sorry for the stress this delay is causing. We’ll keep you updated with any developments and notify you the moment your funds reflect.
Thank you for your patience and understanding during this time.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Prepaid24's reply20 Aug 2025, 08:24
Official
Good morning Russel,
Thank you for reaching out, and I completely understand your frustration and concern regarding your payment not reflecting in your Smartfund.
Firstly, I want to sincerely assure you that Prepaid24 has not taken or ****** your funds. We are currently experiencing an issue on Payfast’s side, which is affecting a number of clients who made payments since Saturday, 16 August 2025. Although payments may appear to have been deducted from your account, they have unfortunately not yet cleared into our bank account due to a delay in Payfast's processing system.
We understand how upsetting this is — especially when it involves your hard-earned money — and we are treating this matter with the urgency it deserves. Our management and finance teams are in continuous contact with Payfast, who have acknowledged that the issue lies on their end and are working to resolve it as quickly as possible.
Please rest assured: your funds are not lost, and the moment they clear on our side, we will immediately process your Smartfund top-up and send you the relevant code.
We truly value your trust, and we’re very sorry for the stress this delay is causing. We’ll keep you updated with any developments and notify you the moment your funds reflect.
Thank you for your patience and understanding during this time.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel
Thank you for reaching out, and I completely understand your frustration and concern regarding your payment not reflecting in your Smartfund.
Firstly, I want to sincerely assure you that Prepaid24 has not taken or ****** your funds. We are currently experiencing an issue on Payfast’s side, which is affecting a number of clients who made payments since Saturday, 16 August 2025. Although payments may appear to have been deducted from your account, they have unfortunately not yet cleared into our bank account due to a delay in Payfast's processing system.
We understand how upsetting this is — especially when it involves your hard-earned money — and we are treating this matter with the urgency it deserves. Our management and finance teams are in continuous contact with Payfast, who have acknowledged that the issue lies on their end and are working to resolve it as quickly as possible.
Please rest assured: your funds are not lost, and the moment they clear on our side, we will immediately process your Smartfund top-up and send you the relevant code.
We truly value your trust, and we’re very sorry for the stress this delay is causing. We’ll keep you updated with any developments and notify you the moment your funds reflect.
Thank you for your patience and understanding during this time.
Have a lovely day further.
Kind Regards
Prepaid24 Team - Nigel