EG
Eddie G
1 reviews | Active since Nov 2021
07 Nov 2021, 17:59
WASTE OF TIME AND MONEY!!!
POOR POOR POOR SERVICE DELIVERY....DO NOT WASTE YOUR TIME AND MONEY!!....THIS PLATFORM DOESNT WORK.....YOU BUY ELECTRICITY, THE MONEY GETS PAID, AND THEN THEY TELL YOU THEY HAVE PROBLEMS ON THIER SIDE AND AFTERWARDS THEY LEAVE YOU HANGING, NO REPLY, THEY JIST DONT CARE. THE STAFF IS JUST AS *********** AS THE APP IS USELESS...I WAS HELPED BY A MICHAELA AND SHE WAS TOTALLY USELESS!!!
Helpful (0)
Replies (1)0
Replies (1)
Prepaid24's replyOfficial
07 Nov 2021, 18:47Good evening Eddie
Thank you for taking my call.
As explained, you made a payment via Ozow which reflected as cancelled and complete. I also confirmed that this payment is also not reflecting in our bank account and therefore this transaction was escalated to our accounts department which is normal protocol. Should the transaction have been only on a complete status your transaction would have been processed.
You requested a refund and should have received our email requesting your banking details.
Once these details are received, we will proceed with the refund process and inform once completed.
We will await your response on the email sent.
Regards
Prepaid24 Management
Thank you for taking my call.
As explained, you made a payment via Ozow which reflected as cancelled and complete. I also confirmed that this payment is also not reflecting in our bank account and therefore this transaction was escalated to our accounts department which is normal protocol. Should the transaction have been only on a complete status your transaction would have been processed.
You requested a refund and should have received our email requesting your banking details.
Once these details are received, we will proceed with the refund process and inform once completed.
We will await your response on the email sent.
Regards
Prepaid24 Management
Prepaid24's reply07 Nov 2021, 18:47
Official
Good evening Eddie
Thank you for taking my call.
As explained, you made a payment via Ozow which reflected as cancelled and complete. I also confirmed that this payment is also not reflecting in our bank account and therefore this transaction was escalated to our accounts department which is normal protocol. Should the transaction have been only on a complete status your transaction would have been processed.
You requested a refund and should have received our email requesting your banking details.
Once these details are received, we will proceed with the refund process and inform once completed.
We will await your response on the email sent.
Regards
Prepaid24 Management
Thank you for taking my call.
As explained, you made a payment via Ozow which reflected as cancelled and complete. I also confirmed that this payment is also not reflecting in our bank account and therefore this transaction was escalated to our accounts department which is normal protocol. Should the transaction have been only on a complete status your transaction would have been processed.
You requested a refund and should have received our email requesting your banking details.
Once these details are received, we will proceed with the refund process and inform once completed.
We will await your response on the email sent.
Regards
Prepaid24 Management