RG
Rudolf G
1 reviews | Active since Jan 2010
04 May 2023, 19:35
Waiting for my voucher
I bought electricity from Prepaid24 on the 2nd and today the 4th I have still not received my voucher code for loading the electricity on my prepaid meter. I have sent 2 email to enquire about this but have not received any reply. We had to buy electricity from the garage because we ran out while waiting for these people.
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Prepaid24's replyOfficial
05 May 2023, 10:19Good morning Rudolf,
Thank you for taking our call.
As discussed your transaction was delayed because of the Inter Banking delay rule, we then also notice that because of the delay the reference number changed and we did not know how to proceed with the payment. This usually happens when the funds are paid from one bank to another(Sasfin to Absa).
Kindly note that your transaction was processed successfully and the tokens was emailed to ***
Thank you for your patience and understanding.
Kind regards,
Nigel
The Prepaid24 Team
Thank you for taking our call.
As discussed your transaction was delayed because of the Inter Banking delay rule, we then also notice that because of the delay the reference number changed and we did not know how to proceed with the payment. This usually happens when the funds are paid from one bank to another(Sasfin to Absa).
Kindly note that your transaction was processed successfully and the tokens was emailed to ***
Thank you for your patience and understanding.
Kind regards,
Nigel
The Prepaid24 Team
Prepaid24's reply05 May 2023, 10:19
Official
Good morning Rudolf,
Thank you for taking our call.
As discussed your transaction was delayed because of the Inter Banking delay rule, we then also notice that because of the delay the reference number changed and we did not know how to proceed with the payment. This usually happens when the funds are paid from one bank to another(Sasfin to Absa).
Kindly note that your transaction was processed successfully and the tokens was emailed to ***
Thank you for your patience and understanding.
Kind regards,
Nigel
The Prepaid24 Team
Thank you for taking our call.
As discussed your transaction was delayed because of the Inter Banking delay rule, we then also notice that because of the delay the reference number changed and we did not know how to proceed with the payment. This usually happens when the funds are paid from one bank to another(Sasfin to Absa).
Kindly note that your transaction was processed successfully and the tokens was emailed to ***
Thank you for your patience and understanding.
Kind regards,
Nigel
The Prepaid24 Team