DI
Denvee I
1 reviews | Active since Mar 2009
04 Sept 2025, 13:24
VERY POOR SERVICE
Very poor service. One at a least three occasions have had to beg for a token which I have paid for. You can send WhatsApp, live chat - no response. Unacceptable. The only reason I use them is when FNB is off line.
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Replies (1)
Prepaid24's replyOfficial
10 Sept 2025, 09:39Good day Denvee,
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the delay in delivering your electricity tokens. After reviewing your transaction, we discovered that a portion of the reference provided was incorrect, which prevented our system from processing the request accurately.
We also want to reassure you that we responded to all the messages you sent regarding this matter as well as the email we sent you the tokens on after the query was resolved.
We understand how important timely access to electricity is, and we regret any inconvenience this may have caused.
To help us serve you better in the future, please ensure that all transaction references are entered exactly as provided. If you're unsure, feel free to contact us before completing the transaction.
If you have any further concerns or need immediate assistance, please don’t hesitate to contact our support
Have a lovely day further.
Kind Regards
Prepaid24 Team - Zeeta
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the delay in delivering your electricity tokens. After reviewing your transaction, we discovered that a portion of the reference provided was incorrect, which prevented our system from processing the request accurately.
We also want to reassure you that we responded to all the messages you sent regarding this matter as well as the email we sent you the tokens on after the query was resolved.
We understand how important timely access to electricity is, and we regret any inconvenience this may have caused.
To help us serve you better in the future, please ensure that all transaction references are entered exactly as provided. If you're unsure, feel free to contact us before completing the transaction.
If you have any further concerns or need immediate assistance, please don’t hesitate to contact our support
Have a lovely day further.
Kind Regards
Prepaid24 Team - Zeeta
Prepaid24's reply10 Sept 2025, 09:39
Official
Good day Denvee,
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the delay in delivering your electricity tokens. After reviewing your transaction, we discovered that a portion of the reference provided was incorrect, which prevented our system from processing the request accurately.
We also want to reassure you that we responded to all the messages you sent regarding this matter as well as the email we sent you the tokens on after the query was resolved.
We understand how important timely access to electricity is, and we regret any inconvenience this may have caused.
To help us serve you better in the future, please ensure that all transaction references are entered exactly as provided. If you're unsure, feel free to contact us before completing the transaction.
If you have any further concerns or need immediate assistance, please don’t hesitate to contact our support
Have a lovely day further.
Kind Regards
Prepaid24 Team - Zeeta
Thank you for reaching out and bringing this to our attention.
We sincerely apologize for the delay in delivering your electricity tokens. After reviewing your transaction, we discovered that a portion of the reference provided was incorrect, which prevented our system from processing the request accurately.
We also want to reassure you that we responded to all the messages you sent regarding this matter as well as the email we sent you the tokens on after the query was resolved.
We understand how important timely access to electricity is, and we regret any inconvenience this may have caused.
To help us serve you better in the future, please ensure that all transaction references are entered exactly as provided. If you're unsure, feel free to contact us before completing the transaction.
If you have any further concerns or need immediate assistance, please don’t hesitate to contact our support
Have a lovely day further.
Kind Regards
Prepaid24 Team - Zeeta