very poor service

I bought prepaid electricity via EFT. more than an hour later I still hadn't received my token and was out of electricity. I logged on online via their 24 hour live chat support to make a querie whilst I was busy my laptops battery went dead, I did however manage to send my contact number before the laptop lost power. no one contacted me back and 20 minutes later I logged on via my phone and requested assistance again. I was requested to send Proof of Payment (although my account is set up in such a way that it automatically generates a Proof of Payment and sends it to prepaid24 when I make a payment). I emailed the sms I received when the payment went through and was told that it was not enough proof to generate the transaction. I told the lady that my phones battery was low and I kept on loosing signal. I eventually went to the neighbours and asked to use their computer. I went to online banking and re-send the Proof of payment 3 times even taking a screenshot with my phone and emailed that as well. They kept on telling me that the Proof was not efficient to process transaction. After struggling for nearly 4 hours to get a token I went and bought elec elsewhere.Pathetic