Useless Token Generating System

This is now the 4th time that I buy and pay for electricity only not to receive it. The second time it happened the lady explained to me to not use the Ozow payment portal when paying with FNB l, as they do sometimes have issues with tokens being generated after hours and on weekends. She explained it would be better to purchase by paying for it using a direct eft and that it wpuld also cost less because because of transaction charges. This was indeed the case and I was happy. Fast forward a couple of months down the line and,l the same thing happened even with the direct eft payment, contacted support explained everything to them and the person on the other side explained to me that he cannot do anything to assist with generating a token. I had to wait until they resolved whatever issue they had, which until today nobody contatced to apologise for or even explain the problem. Fast forward another few months until this morning. Same thing, I purchased electricity using the direct EFT system. I purchased R500 and paid via FNB, received and email that my payment was received, but yet again no token. I then thought maybe FNB was an issue so ai went a purchased a further R200 by doing a direct EFT via my capitec account, this time I did not even receive and email that my payment was received. The systems do not seem stable and it is always when one is in a pickle that it does not work. I deiced to then purchases electricity using my Capitec app and buy through them directly, I purchased R50 just to restore my power and voila I got my token immediately from Capitec.

One cannot make use of a service that constantly fails when you really need assistance, so even if the bank charges more I think it would be better to buy directly from the bank and not Prepaid24 going forward.