gG
gilli G
1 reviews | Active since Oct 2016
25 Apr 2024, 20:08
Useless follow up
This is now the third time I have had to BEG for my electricity token. This evening received acknowledgment that they had received my payment. I waited and waited - no token. Three hours later no sign of it!
The previous two tokens were only received because I complained. Online chat useless. WhatsApp useless. My elderly relative may be out of electricity before sunrise tomorrow.
They have my money. No apologies,
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Replies (2)gG
gilli G's updateReviewer Update
25 Apr 2024, 20:30Addendum: if there is a problem send an email immediately. Do not wait for your client to use every available tool to resolve this issue and get angry in the process. Three consecutive problems need a great deal of work to regain trust
gG
gilli G's update25 Apr 2024, 20:30
Reviewer Update
Addendum: if there is a problem send an email immediately. Do not wait for your client to use every available tool to resolve this issue and get angry in the process. Three consecutive problems need a great deal of work to regain trust
Prepaid24's replyOfficial
26 Apr 2024, 08:47Good day Gilli,
We tried calling you but reached your voicemail.
We sincerely apologize for the delay in receiving your tokens last night. We experienced a technical delay that prevented us from processing your transaction at the time you made the payment.
This has since been resolved and your tokens was successfully sent to you via email and SMS.
Once again, we do apologize for this inconvenience caused.
Have a great day further!
Kind regards,
The Prepaid24 Team.
We tried calling you but reached your voicemail.
We sincerely apologize for the delay in receiving your tokens last night. We experienced a technical delay that prevented us from processing your transaction at the time you made the payment.
This has since been resolved and your tokens was successfully sent to you via email and SMS.
Once again, we do apologize for this inconvenience caused.
Have a great day further!
Kind regards,
The Prepaid24 Team.
Prepaid24's reply26 Apr 2024, 08:47
Official
Good day Gilli,
We tried calling you but reached your voicemail.
We sincerely apologize for the delay in receiving your tokens last night. We experienced a technical delay that prevented us from processing your transaction at the time you made the payment.
This has since been resolved and your tokens was successfully sent to you via email and SMS.
Once again, we do apologize for this inconvenience caused.
Have a great day further!
Kind regards,
The Prepaid24 Team.
We tried calling you but reached your voicemail.
We sincerely apologize for the delay in receiving your tokens last night. We experienced a technical delay that prevented us from processing your transaction at the time you made the payment.
This has since been resolved and your tokens was successfully sent to you via email and SMS.
Once again, we do apologize for this inconvenience caused.
Have a great day further!
Kind regards,
The Prepaid24 Team.