RD
Ruan D

1 reviews | Active since Nov 2014

24 Nov 2024, 09:26

Useless

Now for the past 4 years I was a loyal customer or longer.

Since second week this month I bought token for electricity, token kept rejecting, contacted them and they said I must restart device, did it and still rejecting.

I Contacted them again and they said they generated a krn 2 token, while my device was still on krn 1, they refuse to refund or fix there own mistake.

So I pledge to never use this service again, I will also do everything in my power to go of grid completely, will also not give good reviews for prepaid24 to family and friend again.

Prepaid24 boycott pending

0
Replies (1)
Prepaid24
Prepaid24's reply25 Nov 2024, 14:12
Official
Good day Ruan, 

Thank you for your feedback. 

We escalated your query to our main vendor and they advised that your municipality did not generate update tokens to provide to you. 

They also advised that the tokens are valid and received directly from your municipality. 
 Therefore, you will need to contact them directly as the communication from your municipality was that your meter's software was updated. 

We apologize for the inconvenience caused. 

Yours Sincerely, 
Zeeta - The Prepaid24 Team 

Prepaid24 – “EXCEEDING EXPECTATIONS”