KN
Kelsey N
1 reviews | Active since Jul 2013
13 Aug 2024, 12:50
Unreliable System, Extremely Unhelpful Client Support
I was excited to use what seemed like an innovative way to help family from abroad but a glitch on their side made the voucher not appear in my inbox and I was assigned to an extremely unhelpful, lackluster "help" agent.
There is no urgency behind what they call an escalation and their platform needs a lot of work.
I'm really disappointed and very upset. They don't give a ****.
Helpful (0)
Replies (1)0
Replies (1)
Prepaid24's replyOfficial
14 Aug 2024, 10:53Good morning Kelsey,
We tried to call you multiple times but to no availability.
Kindly accept our apologies for the delay in receiving your Uber Voucher.
With all the online ****s going around, Prepaid24 implemented a strict policy to prevent possible ***** - this is not something we take lightly and unfortunately if certain criteria is met within the system the transaction gets delayed until its authorized - this is a once off process and I can assure you that future delays should not occur with your payments.
We do understand your frustration and we are truly sorry you felt you had a bad interaction with one of our consultants - we will definitely look into the interaction and identify steps on how to better our service to you.
I do see your transaction processed successfully.
Thank you for your support and patience in this regard.
Have a lovely day further.
Yours sincerely,
Nigel - Quality Assurance
We tried to call you multiple times but to no availability.
Kindly accept our apologies for the delay in receiving your Uber Voucher.
With all the online ****s going around, Prepaid24 implemented a strict policy to prevent possible ***** - this is not something we take lightly and unfortunately if certain criteria is met within the system the transaction gets delayed until its authorized - this is a once off process and I can assure you that future delays should not occur with your payments.
We do understand your frustration and we are truly sorry you felt you had a bad interaction with one of our consultants - we will definitely look into the interaction and identify steps on how to better our service to you.
I do see your transaction processed successfully.
Thank you for your support and patience in this regard.
Have a lovely day further.
Yours sincerely,
Nigel - Quality Assurance
Prepaid24's reply14 Aug 2024, 10:53
Official
Good morning Kelsey,
We tried to call you multiple times but to no availability.
Kindly accept our apologies for the delay in receiving your Uber Voucher.
With all the online ****s going around, Prepaid24 implemented a strict policy to prevent possible ***** - this is not something we take lightly and unfortunately if certain criteria is met within the system the transaction gets delayed until its authorized - this is a once off process and I can assure you that future delays should not occur with your payments.
We do understand your frustration and we are truly sorry you felt you had a bad interaction with one of our consultants - we will definitely look into the interaction and identify steps on how to better our service to you.
I do see your transaction processed successfully.
Thank you for your support and patience in this regard.
Have a lovely day further.
Yours sincerely,
Nigel - Quality Assurance
We tried to call you multiple times but to no availability.
Kindly accept our apologies for the delay in receiving your Uber Voucher.
With all the online ****s going around, Prepaid24 implemented a strict policy to prevent possible ***** - this is not something we take lightly and unfortunately if certain criteria is met within the system the transaction gets delayed until its authorized - this is a once off process and I can assure you that future delays should not occur with your payments.
We do understand your frustration and we are truly sorry you felt you had a bad interaction with one of our consultants - we will definitely look into the interaction and identify steps on how to better our service to you.
I do see your transaction processed successfully.
Thank you for your support and patience in this regard.
Have a lovely day further.
Yours sincerely,
Nigel - Quality Assurance