1 reviews | Active since Nov 2020
unreliable service
As a loyal customer of Prepaid24 I unfortunately have to conclude that they have completely let them down today. Around three o'clock in the afternoon I paid 1000 ramd for electricity tokens. However, I have not received it. Despite two chat sessions with the help desk, the problem has not been resolved. In the first session, I was told that the tokens would arrive within 15 minutes by SMS. When that was not the case after an hour and a half, I contacted customer service again. During the second chat session I was asked to send a PDF with proof of payment, but I really didn't have the opportunity or time for that. Finally I got a call from a supervisor who told me that there were problems with Nedbank. It is now almost midnight and still no tokens received. So I have to conclude that it is an unreliable service despite having used it for years. Sadly they have now lost a loyal customer!
Thank you for taking my call.
As per discussion due to the fact that we are currently experiencing technical difficulties with our Nedbank statement we need you to send us both proof of payments in order to verify the payments. This is the result of the making two payments for the same amount in a period of two days,which is linked to our duplicate recharge attempt policy listed in our T&CS.
We will process the transaction within minutes of receiving the necessary proof of payments.You can either attach this on the live chat or simply send an email to our email address at ***.
We do apologize for any inconvenience caused by this.
Hope to get this sorted as soon as possible,
Kind regards,
Prepaid24 Management.
Thank you for taking my call.
As per discussion due to the fact that we are currently experiencing technical difficulties with our Nedbank statement we need you to send us both proof of payments in order to verify the payments. This is the result of the making two payments for the same amount in a period of two days,which is linked to our duplicate recharge attempt policy listed in our T&CS.
We will process the transaction within minutes of receiving the necessary proof of payments.You can either attach this on the live chat or simply send an email to our email address at ***.
We do apologize for any inconvenience caused by this.
Hope to get this sorted as soon as possible,
Kind regards,
Prepaid24 Management.