Unhappy with service received

On the 3rd of June, I procured electricity tokens along with supplementary tokens intended for a system upgrade. Regrettably, I am currently unable to utilize tokens valued at R2900 due to the system's refusal to accept them. Despite adhering to Prepaid24's guidance to input the tokens sequentially—initially the update tokens followed by the purchase tokens—the issue remains unresolved. The contact details for Centlec and Mangaung provided to me have not facilitated any assistance, as my calls are either disconnected during transfer to customer service or left unanswered. It is concerning that while Prepaid24 facilitates the purchase of electricity, there appears to be a lack of support when complications arise with the tokens, leaving the resolution of such matters to the local municipality. The absence of assistance during times of difficulty raises questions about the commitment to convenience and customer support.