CW
Chris W
1 reviews | Active since Feb 2015
26 Dec 2019, 20:24
Unacceptable and horrific Services received
I have experienced the the down side of Prepaid 24 today, yes i may have purchased only R50 prepaid electricity, but what I have received is purely mind blowing. You pay R50 and only get R20 prepaid electricity, where and what happened to the R30 difference??
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Replies (1)CW
Chris W's updateReviewer Update
26 Dec 2019, 20:55No where on the invoice received from them Prepaid24 Membership/Service fees shown, just purely deducted, and even their website states that you have purchased R50 electricity. As far as my knowledge of accounting serves me, if you give an invoice to a customer, they need to know exactly what has been paid and to where the funds are allocated, not just deducted without any proof of any amounts deducted.... Worst service received, and when you try to explain to them then suddenly they want to tell you where the monies went... Totally unacceptable
CW
Chris W's update26 Dec 2019, 20:55
Reviewer Update
No where on the invoice received from them Prepaid24 Membership/Service fees shown, just purely deducted, and even their website states that you have purchased R50 electricity. As far as my knowledge of accounting serves me, if you give an invoice to a customer, they need to know exactly what has been paid and to where the funds are allocated, not just deducted without any proof of any amounts deducted.... Worst service received, and when you try to explain to them then suddenly they want to tell you where the monies went... Totally unacceptable