NJ
Nishant J
1 reviews | Active since Oct 2012
27 Aug 2015, 07:52
Unable to change cellphone number
Been trying since last night to change cellphone number by going through the proper channels via profile to obtain a new password but the email link does not open. And I cannot access support either. I need to have my number changed urgently and this is now becoming frustrating.
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Replies (1)
Prepaid24's replyOfficial
27 Aug 2015, 13:46Hello nishant3,
Thank you for taking my call and explaining your frustrations with our new website.
We thank you for bringing the technical errors that you experienced to our attention. I am glad to advise you that our technicians were able to resolve the matter and that your complaint will save thousands of our other clients to experience the same issues.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge.
We are sorry about your negative experience with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service.
Have a lovely day further.
Kind regards
Christiaan
Prepaid24 Management
Thank you for taking my call and explaining your frustrations with our new website.
We thank you for bringing the technical errors that you experienced to our attention. I am glad to advise you that our technicians were able to resolve the matter and that your complaint will save thousands of our other clients to experience the same issues.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge.
We are sorry about your negative experience with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service.
Have a lovely day further.
Kind regards
Christiaan
Prepaid24 Management
Prepaid24's reply27 Aug 2015, 13:46
Official
Hello nishant3,
Thank you for taking my call and explaining your frustrations with our new website.
We thank you for bringing the technical errors that you experienced to our attention. I am glad to advise you that our technicians were able to resolve the matter and that your complaint will save thousands of our other clients to experience the same issues.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge.
We are sorry about your negative experience with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service.
Have a lovely day further.
Kind regards
Christiaan
Prepaid24 Management
Thank you for taking my call and explaining your frustrations with our new website.
We thank you for bringing the technical errors that you experienced to our attention. I am glad to advise you that our technicians were able to resolve the matter and that your complaint will save thousands of our other clients to experience the same issues.
Please be assured that we value you as a client and will do anything within our power to assist you with any challenge.
We are sorry about your negative experience with Prepaid24 and assure you we will try to exceed your expectations the next time you use our service.
Have a lovely day further.
Kind regards
Christiaan
Prepaid24 Management