Transfer of Electricity token to new meter number

We recently had a new electricity meter installed by City of Cape Town and when I bought electricity, I bought it on the old meter number by mistake. I phoned City of Cape Town who was so pathetic and unhelpful - they first said there's nothing I can do and then said I have to go to their offices to sort it out and that it will cost me R500 to transfer the token to my new meter number! Luckily I use Prepaid24 for my electricity purchases! I went on their website and opened a live chat with one of their consultants, Fabian Geduld. Fabian was extremely helpful and within 10 minutes I received the token for the new meter number. No fuss. Incredible service! Thank you!