Too much delay with processing of transactions.

I have been using Prepaid24 for years now but I can't begin to mention the disappointment I had today when purchasing electricity. I had to wait 5 hours to get the token of electricity purchased. The support team was helpful though as Zeeta was there all the time to assist, but the processing of the transactions took too long even though I was using Ozow Instant payment as I needed electricity instantly since I work remotely. I had to do three transactions ( R120, R100 and R100) and only received two. This is very much of an inconvenience. The service really needs to be improved sooner that later or restored to where it was before.