1 reviews | Active since Apr 2024
Token not received!!
Every month I go onto Prepaid24 to purchase electricity with no issues. I did payments from Capitec and FNB. On Friday the 19th of April I bought a token of R300. I made payment from my Capitec account into their Capitec Business account. And after a short while I sent the proof of payment on Whatsapp to them. They rep**** saying that on the proof of payment the branch code shows 0 (zero) so my money will be reversed. After 12h00 I checked my bank account and the money was not yet reversed. So I contacted Capitec and they said that the payment was successful and it definitely went to their account. The bank sent a proof of payment as well and I forwarded it to them and they still say that my payment is not reflecting in their account. Till today I haven't received my token yet and everyday is the same story. My payment is not reflecting and I need to contact the bank. I don't know what to do anymore...
Thank you for taking our call.
As discussed, we are experiencing a challenge with Capitec Bank and therefore, there was a delay in your payment clearing into our bank account.
Rest assured, we are in contact with Capitec to resolve this.
We have processed your payment and your transaction was successful.
Once again, we apologize for the delay in receiving your tokens.
Have a great day further!
Kind regards,
The Prepaid24 Team.
Thank you for taking our call.
As discussed, we are experiencing a challenge with Capitec Bank and therefore, there was a delay in your payment clearing into our bank account.
Rest assured, we are in contact with Capitec to resolve this.
We have processed your payment and your transaction was successful.
Once again, we apologize for the delay in receiving your tokens.
Have a great day further!
Kind regards,
The Prepaid24 Team.