NZ
Nonnhlanhla Z
1 reviews | Active since Sept 2016
31 Jan 2023, 16:24
Token not going through
The token I received is not going through. It says declined. Prepaid24 says I must contact my municipality. The very municipality I was trying to avoid by by via them. Needless to say, no one has answered calls at EThekwini municipality and I think my money has just sunkđ„ș. Please help me.
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Replies (1)
Prepaid24's replyOfficial
02 Feb 2023, 08:17Good day Ms Zondi
I trust you are well. Please note that we tried to call you but reached your voicemail.
Kindly note that this email is regarding your tokens purchased on the 24th of January.
We have received your messages that your tokens are not being accepted by your meter and we re-escalated to our main vendor and they informed us with the below:
"Token is a valid token received from the municipality. Customer to try again ensuring that all the digits gets loaded correctly or contact the municipality. Please ask the customer to try again if it shows a sad face or DDDD or used on the meter then the token has been loaded already"
Please note that Prepaid24 is just a 3rd party vendor and we paid the funds over to your municipality to generate the tokens, therefore they are the only ones that can assist you with your tokens.
Kindly find their contact details below:
EThekwini municipality Electrical - ***
We do apologize for any inconvenience caused.
For more information on some of our other products & services, feel free to visit our website on www.prepaid24.com. Our support team is also available every day from 07:00 to 23:00 on our Live Chat facility.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 â âEXCEEDING EXPECTATIONSâ
I trust you are well. Please note that we tried to call you but reached your voicemail.
Kindly note that this email is regarding your tokens purchased on the 24th of January.
We have received your messages that your tokens are not being accepted by your meter and we re-escalated to our main vendor and they informed us with the below:
"Token is a valid token received from the municipality. Customer to try again ensuring that all the digits gets loaded correctly or contact the municipality. Please ask the customer to try again if it shows a sad face or DDDD or used on the meter then the token has been loaded already"
Please note that Prepaid24 is just a 3rd party vendor and we paid the funds over to your municipality to generate the tokens, therefore they are the only ones that can assist you with your tokens.
Kindly find their contact details below:
EThekwini municipality Electrical - ***
We do apologize for any inconvenience caused.
For more information on some of our other products & services, feel free to visit our website on www.prepaid24.com. Our support team is also available every day from 07:00 to 23:00 on our Live Chat facility.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 â âEXCEEDING EXPECTATIONSâ
Best regards,
Prepaid24's reply02 Feb 2023, 08:17
Official
Good day Ms Zondi
I trust you are well. Please note that we tried to call you but reached your voicemail.
Kindly note that this email is regarding your tokens purchased on the 24th of January.
We have received your messages that your tokens are not being accepted by your meter and we re-escalated to our main vendor and they informed us with the below:
"Token is a valid token received from the municipality. Customer to try again ensuring that all the digits gets loaded correctly or contact the municipality. Please ask the customer to try again if it shows a sad face or DDDD or used on the meter then the token has been loaded already"
Please note that Prepaid24 is just a 3rd party vendor and we paid the funds over to your municipality to generate the tokens, therefore they are the only ones that can assist you with your tokens.
Kindly find their contact details below:
EThekwini municipality Electrical - ***
We do apologize for any inconvenience caused.
For more information on some of our other products & services, feel free to visit our website on www.prepaid24.com. Our support team is also available every day from 07:00 to 23:00 on our Live Chat facility.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 â âEXCEEDING EXPECTATIONSâ
I trust you are well. Please note that we tried to call you but reached your voicemail.
Kindly note that this email is regarding your tokens purchased on the 24th of January.
We have received your messages that your tokens are not being accepted by your meter and we re-escalated to our main vendor and they informed us with the below:
"Token is a valid token received from the municipality. Customer to try again ensuring that all the digits gets loaded correctly or contact the municipality. Please ask the customer to try again if it shows a sad face or DDDD or used on the meter then the token has been loaded already"
Please note that Prepaid24 is just a 3rd party vendor and we paid the funds over to your municipality to generate the tokens, therefore they are the only ones that can assist you with your tokens.
Kindly find their contact details below:
EThekwini municipality Electrical - ***
We do apologize for any inconvenience caused.
For more information on some of our other products & services, feel free to visit our website on www.prepaid24.com. Our support team is also available every day from 07:00 to 23:00 on our Live Chat facility.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 â âEXCEEDING EXPECTATIONSâ
Best regards,