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jimmy S

1 reviews | Active since May 2015

09 May 2015, 10:40

thumbs up to vicki

I have used prepaid24 to renew my pre paid electricity for the last3 years.<br> I went on my banking site last night to update my Kw Requirement and did bank transfer,however no confirmation voucher was received.<br> I went onto the suppliers 24hr website this morning and my enquiry was sorted out promptly and efficiently by Vicki Malherbe.well done Vicki and thumbs up

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Replies (1)
Prepaid24
Prepaid24's reply11 May 2015, 11:00
Official
Hello jimmy syrett,

Thank you for your compliment here on HelloPeter. We will make sure to pass it on to Vicki and the rest of our support team.

It is always great to get feedback from our clients - even more so when, like yourself, having experienced the first challenge after being with us for an extended period.

You are welcome to contact our live support team immediately, whenever you've not received your token within 15 min from making your payment. They are available 24/7 - even on weekends and public holidays - to assist our clients with any and all prepaid related transactions and challenges.

Please be so kind and introduce your friends and family to Prepaid24? We will gladly extend the same level of service to them.

We truly appreciate your ongoing support and look forward to continue to exceed your expectations.

Enjoy a great week!
Prepaid24 Management