LM
Lesedi M
1 reviews | Active since Jun 2023
03 Sept 2026, 08:31
THIS COMPANY ****MED ME
I bought a Betway voucher on the platform but I received an email with no pin- just the reference and serial number
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Replies (1)
Prepaid24's replyOfficial
04 Sept 2026, 07:39Good day Lesedi,
Thank you for reaching out to us and we sincerely apologise for the confusion and frustration caused by not receiving your PIN in your initial email.
We completely understand how concerning it must have been to receive an email with only the reference and serial number and no PIN. We are sorry that this caused any inconvenience on your end.
However, we are pleased to see that you were able to successfully load your Betway voucher and that everything is in order. We are so glad that the matter has been resolved and that you can enjoy your voucher without any further issues!
Should you ever experience a similar issue or need any assistance in the future, please know that our support team is always ready and available to assist you whenever you need us. You are always welcome to reach out to us via WhatsApp or email and we will gladly help you as quickly as possible.
Thank you for your patience and for bringing this to our attention. We truly value your continued support!
Warm regards,
Nigel
Customer Experience Team
Prepaid24
Thank you for reaching out to us and we sincerely apologise for the confusion and frustration caused by not receiving your PIN in your initial email.
We completely understand how concerning it must have been to receive an email with only the reference and serial number and no PIN. We are sorry that this caused any inconvenience on your end.
However, we are pleased to see that you were able to successfully load your Betway voucher and that everything is in order. We are so glad that the matter has been resolved and that you can enjoy your voucher without any further issues!
Should you ever experience a similar issue or need any assistance in the future, please know that our support team is always ready and available to assist you whenever you need us. You are always welcome to reach out to us via WhatsApp or email and we will gladly help you as quickly as possible.
Thank you for your patience and for bringing this to our attention. We truly value your continued support!
Warm regards,
Nigel
Customer Experience Team
Prepaid24
Prepaid24's reply04 Sept 2026, 07:39
Official
Good day Lesedi,
Thank you for reaching out to us and we sincerely apologise for the confusion and frustration caused by not receiving your PIN in your initial email.
We completely understand how concerning it must have been to receive an email with only the reference and serial number and no PIN. We are sorry that this caused any inconvenience on your end.
However, we are pleased to see that you were able to successfully load your Betway voucher and that everything is in order. We are so glad that the matter has been resolved and that you can enjoy your voucher without any further issues!
Should you ever experience a similar issue or need any assistance in the future, please know that our support team is always ready and available to assist you whenever you need us. You are always welcome to reach out to us via WhatsApp or email and we will gladly help you as quickly as possible.
Thank you for your patience and for bringing this to our attention. We truly value your continued support!
Warm regards,
Nigel
Customer Experience Team
Prepaid24
Thank you for reaching out to us and we sincerely apologise for the confusion and frustration caused by not receiving your PIN in your initial email.
We completely understand how concerning it must have been to receive an email with only the reference and serial number and no PIN. We are sorry that this caused any inconvenience on your end.
However, we are pleased to see that you were able to successfully load your Betway voucher and that everything is in order. We are so glad that the matter has been resolved and that you can enjoy your voucher without any further issues!
Should you ever experience a similar issue or need any assistance in the future, please know that our support team is always ready and available to assist you whenever you need us. You are always welcome to reach out to us via WhatsApp or email and we will gladly help you as quickly as possible.
Thank you for your patience and for bringing this to our attention. We truly value your continued support!
Warm regards,
Nigel
Customer Experience Team
Prepaid24