This company is a sham
<p>So I use prepaid electricity and thought it would be easier to buy the vouchers from them online and after 24 hours I still don't have my voucher but my eft payment from fnb to fnb apparently does not show in their account. it's almost like theft or *****. I cannot recommend this site as way to purchase prepaid electricity</p>
Hello Casper,
I tried to call you on your registered cell number, but you did not pick the call up.
I went through your chat that you had with Nigel on our Live support page and noticed that he supp**** you with the correct information, in a very friendly manner. I also noticed that you did not voice your unhappiness to him about your transaction being delayed.
FNB does in fact delay payments from FNB to FNB, this forms part of their security protocol and can be confirmed with FNB themselves. If it would like, I can ask our FNB Business Banker to get into contact with you to confirm this information. We take pride in our Customer Service and we attempt to exceed our client’s expectations to the best of our ability. Unfortunately we do not have control over the banks and their processes.
I see that your transaction was processed today at 12:14 and that you have now received your token. I will try and get into contact with you on Monday again.
Enjoy your day further
Kind regards,
Ondeane
Client Support Manager
Prepaid24
Hello Casper,
I tried to call you on your registered cell number, but you did not pick the call up.
I went through your chat that you had with Nigel on our Live support page and noticed that he supp**** you with the correct information, in a very friendly manner. I also noticed that you did not voice your unhappiness to him about your transaction being delayed.
FNB does in fact delay payments from FNB to FNB, this forms part of their security protocol and can be confirmed with FNB themselves. If it would like, I can ask our FNB Business Banker to get into contact with you to confirm this information. We take pride in our Customer Service and we attempt to exceed our client’s expectations to the best of our ability. Unfortunately we do not have control over the banks and their processes.
I see that your transaction was processed today at 12:14 and that you have now received your token. I will try and get into contact with you on Monday again.
Enjoy your day further
Kind regards,
Ondeane
Client Support Manager
Prepaid24