The Consultants dont know what they are doing. They dont know or understand the company's terms and conditions

In December 2025, i was purchasing electicity as usual and the system duplicated the voucher I wanted to buy. On the checkout screen it showed the total for 1 voucher, then i copied the ref number and paid. Then while i waiting for the toke, i got an email saying the payment was received for R750 and that another R750 was outstanding, so the order was for R 1500. WHAT???

Now on the website the terms and conditions are CLEAR and EXPLICIT, there are no refunds and a token will not be issued until the balance is paid. So I ocmply and pay the full R1500.

Then I recieve a token and the text shows that its for R750. Okay, so naturally I am waiting for the next oken for the other R750. Nothing came. Then I conatct support and it becomes apparent that there was a glitch and the text should have said R1500.

Then in Jan i recieve a summary for December saying that they issued two tokens of R 750 each. Now i go back to support for clarity, asking either for a refund or the other token.

That seconf person on support was the rudest narcissist I Have ever interacted with in my life. Told me that I knew the full amount and paid anywaym and that "IF I DIDNT WANT TO PAY THAT FULL AMOUNT OF R1500, I SHOULD HAVE CONTACTED SUPPORT AND TOLD THE DELETE OR REFUND."

Where does it say that on the website? He Sent a screen shot of the terms and conditions, and I said "EXACTLY! THERE ARE NO REFUNDS AT ALL AND I WILL HAVE TO PAY THE FULL AMOUNT OR ELSE NO TOKEN." So where does it say what you are saying? It is against the law and company policy for them to even make such an assertion. I asked for the Legal department and "****" they ghost me. 10 mins later i send another text asking for a supervisor or legal department and I get "Someone will conatct during office hours."

3 days pass, I send another text asking for a supervisor or legal department. Then they say sorry the system sent the wrong email. I dont want a stupid apology. Whhat about the rude narcissist who was gaslighting me? Where is the supervisor or legal department so I can confirm the "new policy" the consultant told me?