LA
Luzaan A
1 reviews | Active since Mar 2017
02 May 2025, 11:49
Terrible service delivery
This is the worst service provider I’ve ever used, and I will never use them again. Out of three transactions, two required follow-up before a token was provided. The standard response is to "send proof of payment" or "there is a delay with your bank"—even though all payments were made from FNB to FNB. I was even told to phone my bank to release the funds. The best excuse? That my bank wasn’t releasing the funds because it was my first payment to their account.
Both times, the funds were released on the same day, but somehow, they were never at fault. There is a clear gap in their process that they refuse to acknowledge.
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Prepaid24's replyOfficial
06 May 2025, 06:40Good day Luzaan,
We sincerely apologize for any inconvenience this may have caused.
Please be aware that FNB may occasionally delay the clearance of large payments into certain bank accounts as a security precaution.
We have noted that you typically make a single payment each month, which may be contributing to the delay in this instance.
In order for us to process your transaction, the funds must reflect in our bank account. Please rest assured that we actively monitor this and will proceed as soon as the payment clears.
Once again, we apologize for the delay and appreciate your patience and understanding.
Prepaid24Team - Zeeta
We sincerely apologize for any inconvenience this may have caused.
Please be aware that FNB may occasionally delay the clearance of large payments into certain bank accounts as a security precaution.
We have noted that you typically make a single payment each month, which may be contributing to the delay in this instance.
In order for us to process your transaction, the funds must reflect in our bank account. Please rest assured that we actively monitor this and will proceed as soon as the payment clears.
Once again, we apologize for the delay and appreciate your patience and understanding.
Prepaid24Team - Zeeta
Prepaid24's reply06 May 2025, 06:40
Official
Good day Luzaan,
We sincerely apologize for any inconvenience this may have caused.
Please be aware that FNB may occasionally delay the clearance of large payments into certain bank accounts as a security precaution.
We have noted that you typically make a single payment each month, which may be contributing to the delay in this instance.
In order for us to process your transaction, the funds must reflect in our bank account. Please rest assured that we actively monitor this and will proceed as soon as the payment clears.
Once again, we apologize for the delay and appreciate your patience and understanding.
Prepaid24Team - Zeeta
We sincerely apologize for any inconvenience this may have caused.
Please be aware that FNB may occasionally delay the clearance of large payments into certain bank accounts as a security precaution.
We have noted that you typically make a single payment each month, which may be contributing to the delay in this instance.
In order for us to process your transaction, the funds must reflect in our bank account. Please rest assured that we actively monitor this and will proceed as soon as the payment clears.
Once again, we apologize for the delay and appreciate your patience and understanding.
Prepaid24Team - Zeeta