LJ
Leandrie J
1 reviews | Active since Dec 2018
01 Jul 2024, 12:18
TERRIBLE SERVICE!!!
The turnaround time is absolutely ridiculous when it comes to topping up your Smartfund. Then when you query it you don't get a straight answer and they take 10 000 years to respond!!! I paid R3000 in two hours ago and still waiting for it to reflect and no one is coming back to me
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Prepaid24's replyOfficial
03 Jul 2024, 07:58Good day Leandrie,
Thank you for taking our call.
As discussed, you understand that the delay you experienced was due to a security procedure that our system undergoes with payments like yours.
You mentioned that you will remove this complaint.
Once again, we do apologize for the inconvenience caused.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
Thank you for taking our call.
As discussed, you understand that the delay you experienced was due to a security procedure that our system undergoes with payments like yours.
You mentioned that you will remove this complaint.
Once again, we do apologize for the inconvenience caused.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
Prepaid24's reply03 Jul 2024, 07:58
Official
Good day Leandrie,
Thank you for taking our call.
As discussed, you understand that the delay you experienced was due to a security procedure that our system undergoes with payments like yours.
You mentioned that you will remove this complaint.
Once again, we do apologize for the inconvenience caused.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team
Thank you for taking our call.
As discussed, you understand that the delay you experienced was due to a security procedure that our system undergoes with payments like yours.
You mentioned that you will remove this complaint.
Once again, we do apologize for the inconvenience caused.
Have a wonderful day further!
Yours Sincerely,
The Prepaid24 Team