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Sahide C
1 reviews | Active since Jul 2025
26 Jul 2025, 17:04
Stole R20000 without issuing a valid token
We have been loyal customers on two of my accounts. We paid R20000 for electricity tokens yesterday. Waited hours for them to issue tokens. They only issued a token after contacting them on what’s app. Once we loaded the token it said that the token failed as it was already used. When we contacted their whats app helpline we were told that we must switch off the keypad and try again, we did yet the tokens were still invalid. We were subsequently told to contact the municipality. However, we have loaded other tokens since yesterday purchased at Absa internet banking without issue. Now Prepaid24 refuses to issue a new token or refund my money!
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Replies (4)0
Replies (4)
Prepaid24's replyOfficial
28 Jul 2025, 14:24 Good day Sahide,
Thank you for your patience and taking our call.
We have received both payments; however, there was a misunderstanding regarding one of them.
As noted in our terms and conditions, if two payments of the same amount are made within a 5-day period, there may be a processing delay due to verification requirements. This was the case here, and we appreciate your understanding.
The second token has now been successfully processed, and as confirmed during our recent phone call, you were able to upload both tokens and everything is now in order.
We sincerely apologize for the inconvenience caused and the delay in issuing the token.
Please don’t hesitate to reach out if you need any further assistance.
Kind Regards
Prepaid24Team - Zeeta
Thank you for your patience and taking our call.
We have received both payments; however, there was a misunderstanding regarding one of them.
As noted in our terms and conditions, if two payments of the same amount are made within a 5-day period, there may be a processing delay due to verification requirements. This was the case here, and we appreciate your understanding.
The second token has now been successfully processed, and as confirmed during our recent phone call, you were able to upload both tokens and everything is now in order.
We sincerely apologize for the inconvenience caused and the delay in issuing the token.
Please don’t hesitate to reach out if you need any further assistance.
Kind Regards
Prepaid24Team - Zeeta
Prepaid24's reply28 Jul 2025, 14:24
Official
Good day Sahide,
Thank you for your patience and taking our call.
We have received both payments; however, there was a misunderstanding regarding one of them.
As noted in our terms and conditions, if two payments of the same amount are made within a 5-day period, there may be a processing delay due to verification requirements. This was the case here, and we appreciate your understanding.
The second token has now been successfully processed, and as confirmed during our recent phone call, you were able to upload both tokens and everything is now in order.
We sincerely apologize for the inconvenience caused and the delay in issuing the token.
Please don’t hesitate to reach out if you need any further assistance.
Kind Regards
Prepaid24Team - Zeeta
Thank you for your patience and taking our call.
We have received both payments; however, there was a misunderstanding regarding one of them.
As noted in our terms and conditions, if two payments of the same amount are made within a 5-day period, there may be a processing delay due to verification requirements. This was the case here, and we appreciate your understanding.
The second token has now been successfully processed, and as confirmed during our recent phone call, you were able to upload both tokens and everything is now in order.
We sincerely apologize for the inconvenience caused and the delay in issuing the token.
Please don’t hesitate to reach out if you need any further assistance.
Kind Regards
Prepaid24Team - Zeeta
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Sahide C's updateReviewer Update
28 Jul 2025, 15:42Thank you to Vita for sorting out this mess and identifying the issue. The initial helpline consultant re-issued a previously used token Unfortunately the initial consultant who we spoke to on Friday and Saturday was rude, dismissive and unhelpful.
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Sahide C's update28 Jul 2025, 15:42
Reviewer Update
Thank you to Vita for sorting out this mess and identifying the issue. The initial helpline consultant re-issued a previously used token Unfortunately the initial consultant who we spoke to on Friday and Saturday was rude, dismissive and unhelpful.
SC
Sahide C's updateReviewer Update
28 Jul 2025, 15:43It should read Thank you to Zeeta!
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Sahide C's update28 Jul 2025, 15:43
Reviewer Update
It should read Thank you to Zeeta!
Prepaid24's replyOfficial
30 Jul 2025, 07:28Hi Sahide,
Thank you for your feedback. I'm glad that I was able to resolve the issue for you.
We sincerely apologize for the experience you had with our initial consultant — this is not the standard of service we aim to provide. Your comments have been noted and will be addressed with the relevant team to ensure it does not happen again.
Please let us know if there's anything further we can assist you with.
Have a lovely day further.
Kind Regards
Prepaid24Team - Zeeta
Thank you for your feedback. I'm glad that I was able to resolve the issue for you.
We sincerely apologize for the experience you had with our initial consultant — this is not the standard of service we aim to provide. Your comments have been noted and will be addressed with the relevant team to ensure it does not happen again.
Please let us know if there's anything further we can assist you with.
Have a lovely day further.
Kind Regards
Prepaid24Team - Zeeta
Prepaid24's reply30 Jul 2025, 07:28
Official
Hi Sahide,
Thank you for your feedback. I'm glad that I was able to resolve the issue for you.
We sincerely apologize for the experience you had with our initial consultant — this is not the standard of service we aim to provide. Your comments have been noted and will be addressed with the relevant team to ensure it does not happen again.
Please let us know if there's anything further we can assist you with.
Have a lovely day further.
Kind Regards
Prepaid24Team - Zeeta
Thank you for your feedback. I'm glad that I was able to resolve the issue for you.
We sincerely apologize for the experience you had with our initial consultant — this is not the standard of service we aim to provide. Your comments have been noted and will be addressed with the relevant team to ensure it does not happen again.
Please let us know if there's anything further we can assist you with.
Have a lovely day further.
Kind Regards
Prepaid24Team - Zeeta