Slow service
Bought electricity on Saturday and did not receive it. Trying to resolve it with the agents, but they say I need to wait. It's Monday afternoon now. Running out of electricity. Getting frustrated. Will never transact using Prepaid24 again
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Prepaid24's replyOfficial
17 Apr 2023, 13:27Good Afternoon Carla,
We tried calling you but received your voicemail.
Unfortunately, your payment that was made via Ozow has not been confirmed yet. Although the funds reflect as “Paid” on your bank statement, your payment hasn’t been received in our bank account.
We are continuously monitoring Ozow so rest assured that we will process your transaction as soon as your payment clears into our banking account.
We also notice that you made use of the Manual EFT payment option via your FNB banking account before. Alternatively, for future payments, you can make a payment using our Manual EFT option to our FNB banking account with your order reference, and have your tokens or products sent to you within 15 minutes!
We apologize for the inconvenience caused.
Have a lovely day further.
Zeeta
Prepaid24 Team
We tried calling you but received your voicemail.
Unfortunately, your payment that was made via Ozow has not been confirmed yet. Although the funds reflect as “Paid” on your bank statement, your payment hasn’t been received in our bank account.
We are continuously monitoring Ozow so rest assured that we will process your transaction as soon as your payment clears into our banking account.
We also notice that you made use of the Manual EFT payment option via your FNB banking account before. Alternatively, for future payments, you can make a payment using our Manual EFT option to our FNB banking account with your order reference, and have your tokens or products sent to you within 15 minutes!
We apologize for the inconvenience caused.
Have a lovely day further.
Zeeta
Prepaid24 Team
Prepaid24's reply17 Apr 2023, 13:27
Official
Good Afternoon Carla,
We tried calling you but received your voicemail.
Unfortunately, your payment that was made via Ozow has not been confirmed yet. Although the funds reflect as “Paid” on your bank statement, your payment hasn’t been received in our bank account.
We are continuously monitoring Ozow so rest assured that we will process your transaction as soon as your payment clears into our banking account.
We also notice that you made use of the Manual EFT payment option via your FNB banking account before. Alternatively, for future payments, you can make a payment using our Manual EFT option to our FNB banking account with your order reference, and have your tokens or products sent to you within 15 minutes!
We apologize for the inconvenience caused.
Have a lovely day further.
Zeeta
Prepaid24 Team
We tried calling you but received your voicemail.
Unfortunately, your payment that was made via Ozow has not been confirmed yet. Although the funds reflect as “Paid” on your bank statement, your payment hasn’t been received in our bank account.
We are continuously monitoring Ozow so rest assured that we will process your transaction as soon as your payment clears into our banking account.
We also notice that you made use of the Manual EFT payment option via your FNB banking account before. Alternatively, for future payments, you can make a payment using our Manual EFT option to our FNB banking account with your order reference, and have your tokens or products sent to you within 15 minutes!
We apologize for the inconvenience caused.
Have a lovely day further.
Zeeta
Prepaid24 Team