RC
Rudi C
1 reviews | Active since Sept 2015
24 May 2019, 21:10
Shocking Experience more than once
Since I have tried them 4 times to purchase unipin prepaid electricity I have had no joy every time. They cant seem to send you your tokens in any kind of reasonable time period. All ways need to follow up with them to send token. Its was easier and cheaper for me to drive to Engine than try buy services from Prepaid24
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Replies (2)
Prepaid24's replyOfficial
24 May 2019, 21:25Good Evening Rudi,
Thank you for taking my call.
As discussed, your payment experienced a clearance delay which caused your payment not to reflect in our account immediately after your EFT transfer.
In our experience, 99% of Standard Bank to Standard Bank EFT payments clear immediately, with 1% experiencing this delay. This does not mean that you will experience a delay every time you make a payment.
With your Proof of Payment, we were able to verify your details and managed to process your transaction.
We would like to invite you to contact us immediately, if ever you've not received your token within 15 minutes from making your payment.
Sincerest apologies for any frustration this might have caused.
Kind Regards
Prepaid24 Management
Thank you for taking my call.
As discussed, your payment experienced a clearance delay which caused your payment not to reflect in our account immediately after your EFT transfer.
In our experience, 99% of Standard Bank to Standard Bank EFT payments clear immediately, with 1% experiencing this delay. This does not mean that you will experience a delay every time you make a payment.
With your Proof of Payment, we were able to verify your details and managed to process your transaction.
We would like to invite you to contact us immediately, if ever you've not received your token within 15 minutes from making your payment.
Sincerest apologies for any frustration this might have caused.
Kind Regards
Prepaid24 Management
Prepaid24's reply24 May 2019, 21:25
Official
Good Evening Rudi,
Thank you for taking my call.
As discussed, your payment experienced a clearance delay which caused your payment not to reflect in our account immediately after your EFT transfer.
In our experience, 99% of Standard Bank to Standard Bank EFT payments clear immediately, with 1% experiencing this delay. This does not mean that you will experience a delay every time you make a payment.
With your Proof of Payment, we were able to verify your details and managed to process your transaction.
We would like to invite you to contact us immediately, if ever you've not received your token within 15 minutes from making your payment.
Sincerest apologies for any frustration this might have caused.
Kind Regards
Prepaid24 Management
Thank you for taking my call.
As discussed, your payment experienced a clearance delay which caused your payment not to reflect in our account immediately after your EFT transfer.
In our experience, 99% of Standard Bank to Standard Bank EFT payments clear immediately, with 1% experiencing this delay. This does not mean that you will experience a delay every time you make a payment.
With your Proof of Payment, we were able to verify your details and managed to process your transaction.
We would like to invite you to contact us immediately, if ever you've not received your token within 15 minutes from making your payment.
Sincerest apologies for any frustration this might have caused.
Kind Regards
Prepaid24 Management
RC
Rudi C's updateReviewer Update
24 May 2019, 21:27It appears to be a delay every time with me.
RC
Rudi C's update24 May 2019, 21:27
Reviewer Update
It appears to be a delay every time with me.