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Nicolette R

1 reviews | Active since Mar 2019

01 Mar 2019, 22:40

Service that matters!

Earlier today I made use of Prepaid24 which I have not done in years. My e-mail was outdated, and I couldn't resolve it on my own, so I made use of the Chat function. Hadley was very kind and assisted with friendliness and efficiency updating my details accordingly.

Later on, I made an purchase for electricity, and made the EFT as normal only to become a Standard Bank statistic of transactions that don't clear immediately. I again went back to the Chat function, where Nigel assisted me. Again, very friendly and super efficient, was not long and he sent me the recharge token for my unit and also assisted me with creating a shortcut to my phone for quick access to my profile.

EXCELLENT SERVICE from the word go.

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Replies (1)
Prepaid24
Prepaid24's reply01 Mar 2019, 22:53
Official
Hi  Nicolette,

It is always a pleasure to hear about such a positive experience from our clients!

We would like to invite you to contact us immediately, if ever you've not received your token within 15 min from making your payment.  At Prepaid24 we are privileged to have a whole team of dedicated support consultants who, like Nigel and Hadley, are ready with friendly and prompt assistance from 7 a.m till 11 p.m each day of the year. 

Have a great weeked!

Regards
Prepaid24 Management