CVdm
Charlene Van der merwe
1 reviews | Active since Nov 2021
30 Nov 2021, 09:45
Sells faulty, non working codes.
Bought a google gift card that isn't working, contacted customer care and was told that they can't help and I have to contact google and sort it out myself!? YOU SOLD THE FAULTY GIFT CARD! But now it is my problem to fix? Never again will I purchase from you. I'd rather make the 45km Drive to the nearest town to buy a gift card in store 🙄. Will make sure to warn everyone who tries tl use your site because I will never see that money again.
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Replies (2)
Prepaid24's replyOfficial
30 Nov 2021, 13:37Hello Charlene,
Thank you for taking my call.
As discussed, Prepaid24 do not have access to Google to query faulty gift cards on the client's behalf, thus the reason we have the Terms and Conditions on our Google Play Card product page with the link to contact them.
Alternative to this link you can also contact them on this link https://support.google.com/googleplay/?hl=en and then quote your query number which you received from Google.
We apologise for any inconvenience and hope that Google can resolve this for you as soon as possible.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for taking my call.
As discussed, Prepaid24 do not have access to Google to query faulty gift cards on the client's behalf, thus the reason we have the Terms and Conditions on our Google Play Card product page with the link to contact them.
Alternative to this link you can also contact them on this link https://support.google.com/googleplay/?hl=en and then quote your query number which you received from Google.
We apologise for any inconvenience and hope that Google can resolve this for you as soon as possible.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Prepaid24's reply30 Nov 2021, 13:37
Official
Hello Charlene,
Thank you for taking my call.
As discussed, Prepaid24 do not have access to Google to query faulty gift cards on the client's behalf, thus the reason we have the Terms and Conditions on our Google Play Card product page with the link to contact them.
Alternative to this link you can also contact them on this link https://support.google.com/googleplay/?hl=en and then quote your query number which you received from Google.
We apologise for any inconvenience and hope that Google can resolve this for you as soon as possible.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Thank you for taking my call.
As discussed, Prepaid24 do not have access to Google to query faulty gift cards on the client's behalf, thus the reason we have the Terms and Conditions on our Google Play Card product page with the link to contact them.
Alternative to this link you can also contact them on this link https://support.google.com/googleplay/?hl=en and then quote your query number which you received from Google.
We apologise for any inconvenience and hope that Google can resolve this for you as soon as possible.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
CVdm
Charlene Van der merwe's updateReviewer Update
01 Dec 2021, 16:13I contacted google and after 3 days of waiting I was informed that your google gift cards that you sell are not eligible to be reviewed by them so you sold me a faulty gift card that I now can not get replaced or refunded! I am disgusted by your service! So now I wasted money because the product that I bought from you is gone to waste because I can not use it and can not get my money back. You are at fault but do not want to take responsibility! I will post on every review site and every social media platform about you! I will make sure no one uses your services to lose money!
CVdm
Charlene Van der merwe's update01 Dec 2021, 16:13
Reviewer Update
I contacted google and after 3 days of waiting I was informed that your google gift cards that you sell are not eligible to be reviewed by them so you sold me a faulty gift card that I now can not get replaced or refunded! I am disgusted by your service! So now I wasted money because the product that I bought from you is gone to waste because I can not use it and can not get my money back. You are at fault but do not want to take responsibility! I will post on every review site and every social media platform about you! I will make sure no one uses your services to lose money!