1 reviews | Active since Aug 2018
**** Company sells Faulty Vouchers and Refuse Refund
Bought a Google Play store card. First time ever using the company. I could not redeem the card with the code given. I contacted their support online and Laurenz rep**** through chat that I should contact Google support myself.
So this company is selling vouchers that do not work (I checked all Google settings from my side and the country region was set correctly to South Africa). Then they expect the customer who bought the voucher to try and sort out the problem themselves with Google. It is the company's duty to sort out the problems with Google and not mine. They need to ensure that their vouchers are working and not me.
A while later Prepaid 24 called me via phone and I requested a refund. They refused to give me a refund. Now they are saying they will contact Google.
Please be aware of this extremely ********** **** company. I am still awaiting their reply and my money is still gone.
"Please note that the Google Play Voucher that was issued to you from Prepaid24 comes directly from Google Play. Should there be any troubles claiming the voucher or if the voucher does not work, you can contact them directly. They will certainly be able to assist you. "
"Please note that the Google Play Voucher that was issued to you from Prepaid24 comes directly from Google Play. Should there be any troubles claiming the voucher or if the voucher does not work, you can contact them directly. They will certainly be able to assist you. "
Thank you for taking our call.
Kindly note that as discussed telephonically, Prepaid24 is just a 3rd party vendor and we get the vouchers directly from Google Play.
We have escalated the faulty Google Play voucher and as soon as we receive feedback we will revert back to you.
Kind Regards,
Prepaid24
Thank you for taking our call.
Kindly note that as discussed telephonically, Prepaid24 is just a 3rd party vendor and we get the vouchers directly from Google Play.
We have escalated the faulty Google Play voucher and as soon as we receive feedback we will revert back to you.
Kind Regards,
Prepaid24