SV
Suzie V
1 reviews | Active since Jan 2024
19 Mar 2025, 12:09
Save yourself the headache !!!
It's so disappointing that everytime i try to transact with them there is always 1 issue or another.Its never a seamless transaction. Bought a voucher that I wanted to use urgently.Well surprise surprise voucher not received.Apparently there is an internal error and NO EXPECTED TURN AROUND TIME.I kinda knew I would regret it .Thats just how unreliable they are 😞.
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Prepaid24's replyOfficial
20 Mar 2025, 07:07Hi Suzie,
I hope you're doing well.
There was a delay in processing your transaction due to a security procedure that our system and department need to follow for multiple large payments.
I understand how frustrating this situation must have been, and I sincerely apologize for any inconvenience this caused.
I’m happy to inform you that your funds have now been successfully processed. We acknowledge the delay, and we’re taking steps to ensure smoother transactions moving forward to avoid similar situations.
Thank you for your patience and understanding during this time.
We truly value your trust and look forward to continuing our partnership.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
I hope you're doing well.
There was a delay in processing your transaction due to a security procedure that our system and department need to follow for multiple large payments.
I understand how frustrating this situation must have been, and I sincerely apologize for any inconvenience this caused.
I’m happy to inform you that your funds have now been successfully processed. We acknowledge the delay, and we’re taking steps to ensure smoother transactions moving forward to avoid similar situations.
Thank you for your patience and understanding during this time.
We truly value your trust and look forward to continuing our partnership.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
Prepaid24's reply20 Mar 2025, 07:07
Official
Hi Suzie,
I hope you're doing well.
There was a delay in processing your transaction due to a security procedure that our system and department need to follow for multiple large payments.
I understand how frustrating this situation must have been, and I sincerely apologize for any inconvenience this caused.
I’m happy to inform you that your funds have now been successfully processed. We acknowledge the delay, and we’re taking steps to ensure smoother transactions moving forward to avoid similar situations.
Thank you for your patience and understanding during this time.
We truly value your trust and look forward to continuing our partnership.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team
I hope you're doing well.
There was a delay in processing your transaction due to a security procedure that our system and department need to follow for multiple large payments.
I understand how frustrating this situation must have been, and I sincerely apologize for any inconvenience this caused.
I’m happy to inform you that your funds have now been successfully processed. We acknowledge the delay, and we’re taking steps to ensure smoother transactions moving forward to avoid similar situations.
Thank you for your patience and understanding during this time.
We truly value your trust and look forward to continuing our partnership.
Have a wonderful day further!
Yours Sincerely,
Zeeta - The Prepaid24Team