1 reviews | Active since Feb 2017

08 Feb 2017, 22:50

Satisfied Client

<p>I had a problem where I received a code for my electricity but it was the wrong code for the wrong amount and that was because it wasn't processed correctly I think. On a monthly basis on a certain date we do a purchase on Prepaid24 and then I get a message with a link to go into to see what is my outstanding water bill and then we settle that as well through Prepaid24....but this time something went wrong and I received the wrong code like I said and I started talking to Allister (one of the agents on-line) and explained to him what happened and that I need help and to get it fixed. He helped me to sort this out and gave full explanation of what happened and what he did or are going to do. He sorted out the problem and m6 water bill is also sorted. Thank you so much Allister for all your help.</p>

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Replies (1)
Prepaid24
Prepaid24's reply09 Feb 2017, 07:56
Official

Morning Cynthia

Awesome to hear that Allister was there to assist and support you.

We know how frustrating and stressful issues can be, so its important that we help and make a positive difference to the situation.

Our on line support team are committed to providing you with what is required to have any issues or delays sorted out as quickly and efficiently as possible.

We hope to continually exceed your expectations!

Have a good day and thank you for sharing!

Prepaid24

Management Team

Best regards,