Rude online chat consultant

I have been buying my prepaid electricity through pp24 for many years now and today was the first time that one of their online chat consultants kept me hanging for minutes and rep**** with unclear, short clipped answers to my questions. Pathetic. The copy of the conversation below was the third time I logged the same call for assistance since around 3:30 after being kept hanging for minutes on end the first two times. Every time the same person connected from their side. Here is a copy of the conversation:

System 4:00:10 PM Topic: hi there My prepaid electricity card was blocked so couldn't receive my token yesterday. Just came from Tshwane offices and they told me the card is unblocked now. wondering if you can check now, because I am very low on electricity at the moment. And I think something is going wrong on this online chat, because the person on the other side keeps disappearing, A representative will be connected, please be patient. We are still trying to connect you, please be patient. If you don't want to wait please Leave message. Thank you! Ange enters the chatroom. Ange 4:01:10 PM Hello Sulet I will retry your payment soon. Sulet 4:01:46 PM Hi Ange. Please please please. I have less than 5 units left. Ange 4:03:00 PM Sincerely apologize as we are doing our best. Sulet 4:05:08 PM I understand. So I wait here for you to fill me in? Or do I leave the chatroom and hope for the best? I just want to know if I will have electricity tonight or not. Ange 4:12:01 PM I will email your token. Sulet 4:13:01 PM When can I expect this email? Is the card unblocked or not, because R100 isn't going to last me long. 2 minutes no reply Ange 4:16:41 PM As I confirmed I will revert back to you as soon as possible via email. Please just allow a few minutes. Sulet 4:17:14 PM Thank you