********** by Prepaid 24

My moan is about the non-support received from Prepaid24. The person does not understand basic concepts and is dealing with multiple persons. You type your issue and you wait. You wait and you wait with no resolve. The support brings forth some nonsense because they simply do not understand. I have bought two electrical vouchers for x amounts. My bank account shows, the correct amounts paid. The Prepaid 24 email and sms shows the correct amount. BUT, the invoice shows only half of X was paid. So asking this, dear support tells me, it is due to tarrifs. I do not understand the tarrif. So if my bank, your sms and email says one thing and your invoice says another, then I doubt I do not understand the tarrif. This is incompetence at various levels.