NZ
Nomvano Z
1 reviews | Active since Mar 2021
09 Dec 2021, 12:56
R500 electricity voucher not received
I have been writing emails to Prepaid24 trying to get a token for R500 electricity purchase I made on the 25th of November, I've writing them emails and writen to them using their chat channel.
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Prepaid24's replyOfficial
09 Dec 2021, 16:26Good day Nomvano
We tried to contact you but unfortunately reached your voicemail.
We have sent you an email regarding your missing funds and we would like you to respond to our email.
Please also note below as per our terms and conditions for future purchases.If we receive more than one transaction for the same amount with the same cell phone number within 5 days, your transaction will be delayed. This is a precautionary measure to prevent ***** and *******ion, and protects both Prepaid24 and you as our client.
Therefore, should you require more electricity within 5 days of a previous transaction, you can simply make a payment with a different amount as the previous transaction – even if the difference is small – e.g. R200, R190, and then R210.
In doing so, you will avoid any similar security delays in the future.
We do apologize for the delay and inconvenience caused.
We will await your response.
Kind Regards
Prepaid24 Management
We tried to contact you but unfortunately reached your voicemail.
We have sent you an email regarding your missing funds and we would like you to respond to our email.
Please also note below as per our terms and conditions for future purchases.If we receive more than one transaction for the same amount with the same cell phone number within 5 days, your transaction will be delayed. This is a precautionary measure to prevent ***** and *******ion, and protects both Prepaid24 and you as our client.
Therefore, should you require more electricity within 5 days of a previous transaction, you can simply make a payment with a different amount as the previous transaction – even if the difference is small – e.g. R200, R190, and then R210.
In doing so, you will avoid any similar security delays in the future.
We do apologize for the delay and inconvenience caused.
We will await your response.
Kind Regards
Prepaid24 Management
Prepaid24's reply09 Dec 2021, 16:26
Official
Good day Nomvano
We tried to contact you but unfortunately reached your voicemail.
We have sent you an email regarding your missing funds and we would like you to respond to our email.
Please also note below as per our terms and conditions for future purchases.If we receive more than one transaction for the same amount with the same cell phone number within 5 days, your transaction will be delayed. This is a precautionary measure to prevent ***** and *******ion, and protects both Prepaid24 and you as our client.
Therefore, should you require more electricity within 5 days of a previous transaction, you can simply make a payment with a different amount as the previous transaction – even if the difference is small – e.g. R200, R190, and then R210.
In doing so, you will avoid any similar security delays in the future.
We do apologize for the delay and inconvenience caused.
We will await your response.
Kind Regards
Prepaid24 Management
We tried to contact you but unfortunately reached your voicemail.
We have sent you an email regarding your missing funds and we would like you to respond to our email.
Please also note below as per our terms and conditions for future purchases.If we receive more than one transaction for the same amount with the same cell phone number within 5 days, your transaction will be delayed. This is a precautionary measure to prevent ***** and *******ion, and protects both Prepaid24 and you as our client.
Therefore, should you require more electricity within 5 days of a previous transaction, you can simply make a payment with a different amount as the previous transaction – even if the difference is small – e.g. R200, R190, and then R210.
In doing so, you will avoid any similar security delays in the future.
We do apologize for the delay and inconvenience caused.
We will await your response.
Kind Regards
Prepaid24 Management