MK
Menzi K
1 reviews | Active since Oct 2022
18 Oct 2022, 13:06
R2,000 down the drain
I purchased electricity for a wrong meter number. Yes it was my mistake. Nigel at Prepaid24 says the transaction cannot be reversed. I said to him it’s simple logic that when their systems were designed, they should have made provision for a functionality that enables them to reverse transactions. This is not rocket science. It should be expected that customers will make such mistakes. I’ll never use them again
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Prepaid24's replyOfficial
20 Oct 2022, 10:04Good day Mr Menzi Kunene
As confirmed by you, you made a mistake and purchase for the incorrect meter, unfortunately we are not able to reverse and refund the transaction once the tokens has been issued as this is part of the clauses in our terms & conditions.
We have managed to contact your meter supplier and they also confirmed that they will not be able to reverse the transaction as the tokens was issued.
Please find the clauses applicable to you in our terms & conditions:
1.3. Prepaid24 will not be liable for any loss suffered due to incorrect information that the User supplies, such as (but not limited to): the incorrect cell number, electrical meter number or email address. Prepaid24 will however use Commercially Reasonable Endeavours to recharge the correctly supp**** prepaid number or electrical meter, or effect payment to the correct crypto wallet.
4.5 If the User requests a refund for any reason, such a request will be processed, unless the User has requested a Voucher or Pin from Prepaid24 before Prepaid24 received the refund request, and furthermore subject to clause 5.1. The time when Prepaid24 receives the refund request will not be the time when the User logs the refund request, but the time when Prepaid24 support staff become aware of such a refund request. Automatically programmed processes continuously run in the background of our system to attempt to process unsuccessful transactions. For this reason, Prepaid24 cannot be held liable if a recharge takes place in the window period from the User logging a refund request to the time that Prepaid24’s support staff become aware of such a request. If that happens, Prepaid24 will not make the refund.
For more information on some of our other products & services, feel free to visit our website on www.prepaid24.com. Our support team is also available every day from 07:00 to 23:00 on our Live Chat facility.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
As confirmed by you, you made a mistake and purchase for the incorrect meter, unfortunately we are not able to reverse and refund the transaction once the tokens has been issued as this is part of the clauses in our terms & conditions.
We have managed to contact your meter supplier and they also confirmed that they will not be able to reverse the transaction as the tokens was issued.
Please find the clauses applicable to you in our terms & conditions:
1.3. Prepaid24 will not be liable for any loss suffered due to incorrect information that the User supplies, such as (but not limited to): the incorrect cell number, electrical meter number or email address. Prepaid24 will however use Commercially Reasonable Endeavours to recharge the correctly supp**** prepaid number or electrical meter, or effect payment to the correct crypto wallet.
4.5 If the User requests a refund for any reason, such a request will be processed, unless the User has requested a Voucher or Pin from Prepaid24 before Prepaid24 received the refund request, and furthermore subject to clause 5.1. The time when Prepaid24 receives the refund request will not be the time when the User logs the refund request, but the time when Prepaid24 support staff become aware of such a refund request. Automatically programmed processes continuously run in the background of our system to attempt to process unsuccessful transactions. For this reason, Prepaid24 cannot be held liable if a recharge takes place in the window period from the User logging a refund request to the time that Prepaid24’s support staff become aware of such a request. If that happens, Prepaid24 will not make the refund.
For more information on some of our other products & services, feel free to visit our website on www.prepaid24.com. Our support team is also available every day from 07:00 to 23:00 on our Live Chat facility.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Best regards,
Prepaid24's reply20 Oct 2022, 10:04
Official
Good day Mr Menzi Kunene
As confirmed by you, you made a mistake and purchase for the incorrect meter, unfortunately we are not able to reverse and refund the transaction once the tokens has been issued as this is part of the clauses in our terms & conditions.
We have managed to contact your meter supplier and they also confirmed that they will not be able to reverse the transaction as the tokens was issued.
Please find the clauses applicable to you in our terms & conditions:
1.3. Prepaid24 will not be liable for any loss suffered due to incorrect information that the User supplies, such as (but not limited to): the incorrect cell number, electrical meter number or email address. Prepaid24 will however use Commercially Reasonable Endeavours to recharge the correctly supp**** prepaid number or electrical meter, or effect payment to the correct crypto wallet.
4.5 If the User requests a refund for any reason, such a request will be processed, unless the User has requested a Voucher or Pin from Prepaid24 before Prepaid24 received the refund request, and furthermore subject to clause 5.1. The time when Prepaid24 receives the refund request will not be the time when the User logs the refund request, but the time when Prepaid24 support staff become aware of such a refund request. Automatically programmed processes continuously run in the background of our system to attempt to process unsuccessful transactions. For this reason, Prepaid24 cannot be held liable if a recharge takes place in the window period from the User logging a refund request to the time that Prepaid24’s support staff become aware of such a request. If that happens, Prepaid24 will not make the refund.
For more information on some of our other products & services, feel free to visit our website on www.prepaid24.com. Our support team is also available every day from 07:00 to 23:00 on our Live Chat facility.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
As confirmed by you, you made a mistake and purchase for the incorrect meter, unfortunately we are not able to reverse and refund the transaction once the tokens has been issued as this is part of the clauses in our terms & conditions.
We have managed to contact your meter supplier and they also confirmed that they will not be able to reverse the transaction as the tokens was issued.
Please find the clauses applicable to you in our terms & conditions:
1.3. Prepaid24 will not be liable for any loss suffered due to incorrect information that the User supplies, such as (but not limited to): the incorrect cell number, electrical meter number or email address. Prepaid24 will however use Commercially Reasonable Endeavours to recharge the correctly supp**** prepaid number or electrical meter, or effect payment to the correct crypto wallet.
4.5 If the User requests a refund for any reason, such a request will be processed, unless the User has requested a Voucher or Pin from Prepaid24 before Prepaid24 received the refund request, and furthermore subject to clause 5.1. The time when Prepaid24 receives the refund request will not be the time when the User logs the refund request, but the time when Prepaid24 support staff become aware of such a refund request. Automatically programmed processes continuously run in the background of our system to attempt to process unsuccessful transactions. For this reason, Prepaid24 cannot be held liable if a recharge takes place in the window period from the User logging a refund request to the time that Prepaid24’s support staff become aware of such a request. If that happens, Prepaid24 will not make the refund.
For more information on some of our other products & services, feel free to visit our website on www.prepaid24.com. Our support team is also available every day from 07:00 to 23:00 on our Live Chat facility.
Have a lovely day further!
Yours Sincerely, The Prepaid24 Team
Prepaid24 – “EXCEEDING EXPECTATIONS”
Best regards,