Query solved within minutes

I queried two payments which I had made a day apart with the same amount. Allister the person who assisted me was extremely helpful and professional. Within minutes my problem was solved. The problem was that seeing as I purchased prepaid electricity a day apart for the same amount, they only send me a voucher for one payment, I am copying the comment which I received so that others can also learn by my mistakes:

"Your transaction will be delayed if we receive a transaction for the same amount with the same cellphone number within 5 days of a previous transaction. Please change your transaction amounts slightly to avoid delays. i.e. R200, R210 and then R220. This is a precautionary measure to prevent ***** and *******ion, and protects both you and us. Should you require more electricity within 5 days of a previous transaction please do a transaction with a different amount as the previous transaction."

Before ending my chat with Allister, I received the token concerned, loaded it and all is sorted.

This deserves a "5 Star" rating, if only other institutions could provide the same service. Thank you Allister.

Cynthia Kamffer